Forum Discussion

Nhdiane33's avatar
Nhdiane33
New Poster
4 years ago

Account error

On August 24 Hughsnet took $193 out of my checking account. When I spoke to the billing department they informed me that they have no record of this money being applied to my account. I was told to send proof of this (account statement, letter from the bank) via email which I did. I was told the fraud department would be in touch with me. They have not been in touch with me. This started months ago and I've been calling and emailing a couple times a week and nobody is getting back to me. This is very frustrating

Billing error
  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Good morning Nhdiane33,

     

    I'm glad you found the community, thank you for posting. I've pulled up your account to investigate and reached out to the those overseeing that inbox you e-mailed for a follow up. We'll get to the bottom of this. I'll post back once I have any updates or further questions.

     

    Thanks,

    Liz

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      Hi Nhdiane33,

       

      I have a more direct connection with the billing folks here at corporate. I don't know what happened with your previous email, so please e-mail me a copy of the bank statement showing that Hughes charged you $193 in August. E-mail me at communitysupport@hughes.com and let me know here that you sent it so I can check that inbox.

       

      Your cooperation, patience, and understanding are much appreciated.

       

      Thanks,

      Liz

      • Nhdiane33's avatar
        Nhdiane33
        New Poster
        4 years ago

        Just checking to see if you received my email reply letting you know that the email address you provided in the body of one of your replies came back as undeliverable. I clicked the link so I know it wasn't my error. Can you please check that address? Thank you 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    That's definitely frustrating. Hang in there until the reps on this site are back next week, and give them some time to dig into this. If they need more information from you they will ask that you send it to them privately, so keep an eye on your thread next week.  

     

    EDIT: if you have any reference numbers from your communication with HughesNet, post them here. That would speed up the process. 

     

    Nhdiane33 wrote:

    On August 24 Hughsnet took $193 out of my checking account. When I spoke to the billing department they informed me that they have no record of this money being applied to my account. I was told to send proof of this (account statement, letter from the bank) via email which I did. I was told the fraud department would be in touch with me. They have not been in touch with me. This started months ago and I've been calling and emailing a couple times a week and nobody is getting back to me. This is very frustrating