Forum Discussion

jliston924's avatar
jliston924
New Poster
4 years ago

Billing question

I'm new to Hughesnet and wasn't aware that bills are generated the same day the money is taken out of my account. There is no option to pay for your unseen bill with a different bank account or credi...
  • maratsade's avatar
    maratsade
    4 years ago

     

    Hughesnet generates a bill the same day they take money out of my account so I have no options on how I want to pay it. 

    That's right; that's how HughesNet and others do it.  However, there used to be another option for HughesNet billing that allowed you to do manual payments with the account source of your choosing.  If that's still available, you may need to change to that. 

     

    EDIT:  you may want to call  866-347-3292 and talk to Billing; they can explain the options available and change your option. 

  • maratsade's avatar
    maratsade
    4 years ago

    "Why isn't there an option to turn off Autopay? "

     

    There is. You need to call customer service and speak to Billing. 

maratsade's avatar
maratsade
Distinguished Professor IV

That billing system is called autopay and it's a common, accepted practice with many, if not all, ISPs and other companies that provide services. 

 

HughesNet used to have invoice billing and you could make manual payments to that, which allowed you to choose your payment method (card, bank account) every time you made a payment, but I'm not sure if that's still available.  I'm hoping a rep, such as Liz  or Remy , will respond to this and clarify.  

jliston924's avatar
jliston924
New Poster
4 years ago

I'm very familiar with autopay however with other companies I receive a bill a few eeks prior to the due date. Hughesnet generates a bill the same day they take money out of my account so I have no options on how I want to pay it. 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

     

    Hughesnet generates a bill the same day they take money out of my account so I have no options on how I want to pay it. 

    That's right; that's how HughesNet and others do it.  However, there used to be another option for HughesNet billing that allowed you to do manual payments with the account source of your choosing.  If that's still available, you may need to change to that. 

     

    EDIT:  you may want to call  866-347-3292 and talk to Billing; they can explain the options available and change your option. 

  • MarkJFine's avatar
    MarkJFine
    Professor
    4 years ago

    jliston924 

    It's called effectively managing a positive cash flow, which is extremely important in a high-overhead, high-risk business like ISPs and Telcos, especially ones that are satellite-based.

    • jliston924's avatar
      jliston924
      New Poster
      4 years ago

      These answers sound like they are coming directly from Hughesnet. No sane consumer would want to have zero control over how and when they pay their bills. I've had multiple accounts from multiple companies and have never experienced anything like this. This is not a question about Autopay. It's a question about why the invoice is generated the same day they take money out of my bank account and why I can't choose which bank account I want to pay said invisible invoice from. Why isn't there an option to turn off Autopay? 

      • MarkJFine's avatar
        MarkJFine
        Professor
        4 years ago

        I'm a former Operations Manager for a large defense contractor, not HughesNet, but the management issues are no different. I wouldn't expect a layman to understand, nor read the disclaimer underneath my posts.