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2unhappy2 wrote:Why is the billing in one bill taken off my credit card if it is two separate contracts?
Though voice and home internet are two different services with their own service contracts, they are from the same company and for the same customer.
There is sometimes a rep on during the evenings, but chances are you won't hear from a rep until at least Monday, as they aren't on during the weekends. I can tell you, though, that unless there is a record of your HughesNet Voice issues and an ultimately failed attempt at rectifying them, it's very likely that the Early Termination Fee for that service would be valid. That's a decision for HughesNet, though, of course.
The reps are on M-F from approximately 8AM to 5PM EST. Again, though, there is sometimes one on during the evening, so you may still get a reply today.
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