Forum Discussion

CKanitz's avatar
CKanitz
New Poster
5 years ago

Cancel service

I need to cancel my internet service. We have had Hughes net for almost 10 months and have never had a good signal. I’ve tried to get this fixed, but to no avail. I finally gave up snd got a local provider. Now I have tried to contact someone to cancel service for almost 3 weeks through email, online, and by phone. I have gotten no response. I no longer want to be billed for internet I’m not using!! Please have someone contact me. Bc of covid 19, apparently no one is working in the offices, and I can’t cancel my account online or through the app. Online directs me to call a representative. When I call, voicemail tells me to go online.
terminate service
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Cancellations can only be done by phone.  You may want to try when the lines are bound to be less congested; maybe after midnight. 

     

    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.