Forum Discussion

Herndonhome's avatar
Herndonhome
New Member
4 years ago

Cancel Service

I want to cancel my service with HughesNet. I have been a customer since June 2020. Problems streaming began day one. As a matter of fact the technician came back 15 minutes after installing because w...
Early Termination Fee
  • maratsade's avatar
    maratsade
    4 years ago

    To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

    To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.

Sonny_Cress's avatar
Sonny_Cress
New Poster
They don't listen. I canceled service about 9 months or so ago and wanted boxes to send Gen 5 back as requested. To this date have not heard back from them and they are still charging my account $140.00 per month even though the equipment has not been hooked up since then I cancelled as I had lost my home due to Covid. So they are after the almighty $$$.
GabeU's avatar
GabeU
Distinguished Professor IV
4 years ago

Sonny_Cress 

 

If you didn't receive your equipment return kit and you're still being charged your service was not terminated.  When you call to terminate your service you get a service termination case number and, shortly after, a confirmation email.  

 

To cancel your service you need to call 866-347-3292.