Forum Discussion
Cancel service
I am trying to cancel my service but am being told I can not because the person who owned the house before me is still the primary, even though we faxed in a change of ownership form 6 years ago and all the payment info and account info shows me as the owner. I am being told they never got a change of ownership and I was just added to the account. I just want the service stopped, so I can send back the equipment and not be continually charged going forward. What do I do? Customer support says they can't do anything until original person calls and cancels. I have no contact info for the original owner of our house (it's been 6 years).
1 Reply
Thank you for posting and I am very sorry to hear this. Customer service is correct in regard to you not being able to cancel the account without the original owners approval due to our standard account security protocols. That change of ownership form should have went through but for whatever reason it didn't and I apologize on behalf of agent for not following through with it's processing. With that being said, you are in somewhat in a safe spot financially. The account belongs to the other person which means the account is attached to their name/credit. This means if you stopped paying, all money owed would fall on the other person until account closure. To prevent you from being charged, you would need to call in and have your payment info removed and switched to invoice billing which mails out the bill and ends auto payments. This of course is not the ideal way as we want to protect the original owner from possible collection but in a situation like this where you can't get in contact with them, this is the only way I see that could possibly help at this point. If you really want to find the person you could try searching on Facebook. You could also see if the fax machine holds the history of your previous faxes and contents. If you purchased this house from the owner, you may be able to find much more info on the person through paperwork such as an email/phone number, or company name. -Damian
