Forum Discussion

ARIZONABOB19's avatar
ARIZONABOB19
New Poster
8 years ago
Solved

CANCELLATION and required to pay almost $500.00 in fee's for lousy service.....

Cancelled my service with HUGHESNET in June 2018....Sent back the 3 items they wanted back.....Now they say I owe almots 500.00 for cancellation fee's. I am a senior citizen retired VA disabled U.S.N...
Early Termination Fee
  • Liz's avatar
    Liz
    8 years ago

    Hi Bob,

     

    Thanks for posting, I can certainly clear this up for you. I pulled up your account to determine what these charges are and they are the ETFs for the internet service ($325) and the HughesNet Voice service ($170), which is why the final balance is nearly $500. 

     

    Please let me know if you have additional questions about your final bill.

     

  • GabeU's avatar
    GabeU
    8 years ago

    ARIZONABOB19

     

    Just out of curiosity, why did you not post in Tech Support to troubleshoot your issue(s) like Liz suggested in reply to your December 2017 post? 

      

     

     

maratsade's avatar
maratsade
Distinguished Professor IV
8 years ago

You would owe a maximum of $400 for an early termination fee, and you may have to pay a fee for not sending back the equipment.   It's part of a contract you sign -- and it's not just Hughesnet that charges early termination fees; all other ISPs do too.  If a user chooses to terminat the contract abruptly, they will owe fees; that's just how it is.   The other option is to work with the company to fix your issues, and this can be a lengthy troubleshooting process that is also not unique to Hughesnet.  

 

If you are done with the company, then why are you here? Everyone's experience is different, and your coming here to rant about the situation will not help anyone.