Forum Discussion
Cancelling Service
I called to cancel my service today. It just isn’t working for us, in fact we’ve had it unplugged for over a month now. When I called the rep was unbelievably rude. She asked about reasons for cancell...
Hello nclawson,
Welcome to our community and thank you for reaching out to us with your concerns about the service and cancellation. We definitely want everything a customer does with us to be simple, especially calling in for support. Our agents are instructed to ask some key questions, but otherwise should not be pushy or rude about it. I should be able to locate your account and review the case notes. We can mail you your final invoice, but we cannot put you on invoice billing (remove your debit card) from the system in a situation like this. These fees are rather large and a contractual fee which allow HughesNet to make up for losses when a customer cancels their service, so I do hope you can understand our side on that too.
As it is late Friday, I may not be able to provide you a full review and solution until Monday or Tuesday. I appreciate your patience.
Thank you
Amanda
Welcome to our community and thank you for reaching out to us with your concerns about the service and cancellation. We definitely want everything a customer does with us to be simple, especially calling in for support. Our agents are instructed to ask some key questions, but otherwise should not be pushy or rude about it. I should be able to locate your account and review the case notes. We can mail you your final invoice, but we cannot put you on invoice billing (remove your debit card) from the system in a situation like this. These fees are rather large and a contractual fee which allow HughesNet to make up for losses when a customer cancels their service, so I do hope you can understand our side on that too.
As it is late Friday, I may not be able to provide you a full review and solution until Monday or Tuesday. I appreciate your patience.
Thank you
Amanda
