Forum Discussion
Charging customer for HughesNet equipment repairs
I am so frustrated about my the internet service provided HughesNet. I had never in my whole life experience such a bad customer service from a hugh company before. I moved into a urual area in OK a...
There is a charge involved in sending a technician; this is stated in the subscriber agreement. The equipment is not faulty; it is malfunctioning or broken and needs to be repaired, and this incurs a charge that we subscribers need to pay.
As for speed issues, if and when you'd like that addressed here, please post the details under the Tech Support section. You will also need to troubleshoot by running speed tests using the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
Satellite internet is not ideal for streaming. Congestion causes the buffering you see. If you want to watch TV you may want to look into DirecTV or a similar provider. Those work differently than satellite internet and don't buffer at all.
Internet providers don't seem to want to be bothered with rural subscribers; HughesNet fills that void by providing satellite internet. You could always call the cable suppliers and ask them why they don't want rural customers.
