Forum Discussion

maratsade's avatar
maratsade
Distinguished Professor IV
3 years ago

Data tokens missing

Hi mods,

My system is showing I have 0 GB in data tokens (I also checked the account online and the app -- all show 0). This is incorrect; I should have over 200GB. Could you please restore my tokens?

tokens
  • Liz's avatar
    Liz
    3 years ago

    Hi maratsade,

    Your tokens have been restored, I'm sorry for this hiccup. Thank you again for reporting this, our engineers are checking to make sure others weren't affected.

    -Liz

  • Liz's avatar
    Liz
    Moderator
    3 years ago

    Hi maratsade,

    Thanks for bringing this to our attention, looking into this now.

    -Liz

    • Liz's avatar
      Liz
      Moderator
      3 years ago

      Hi maratsade,

      Your tokens have been restored, I'm sorry for this hiccup. Thank you again for reporting this, our engineers are checking to make sure others weren't affected.

      -Liz

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        3 years ago

        Thank you very much for the quick response, Liz! Much appreciated. 😊