Forum Discussion

PTC's avatar
PTC
Spectator
5 years ago

Didn't need to return equipment, still charged for not returning equipment

You all have a serious issue with your system and I'm just hoping that this gets passed on to the higher ups. I've seen so many posts on this forum over the years of people saying they were told they...
Unreturned Equipment Fee
maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

The corporate reps will be here on Monday and if you're a residential customer, they will be able to check all of this for you and rectify mistakes that may have been made by the billing department. They can also probably cancel your access completely, such as inactivating email and your access to this subscribers-only community, etc.