Forum Discussion

PTC's avatar
PTC
Spectator
5 years ago

Didn't need to return equipment, still charged for not returning equipment

You all have a serious issue with your system and I'm just hoping that this gets passed on to the higher ups. I've seen so many posts on this forum over the years of people saying they were told they...
Unreturned Equipment Fee
Liz's avatar
Liz
Moderator
5 years ago

Good morning PTC,

 

I'm glad you found the community. Thank you for taking the time to share this experience, it's not the norm, but I am sorry you went through this. This is really good, thoughtful feedback I'd like to send to our management. Please private message me your SAN so I can locate your account to see what we've documented.

 

Looking forward to hearing back from you.

 

-Liz