Forum Discussion
Feeling duped: horrible internet
I was looking for Spectrum internet, and on the website I called to learn more information about their $49.99 internet plan with 300mps. The lady on the other end said that plan was not available at ...
Give the reps here a chance to look into your account and see what went on and let you know about next steps. They might ask you to send them additional information, and if they need that they will give you a link to a private messaging page where you can exchange information with them. Be patient, as it may take them some time to track the transaction, especially if it was done through a 3rd party.
How do you contact the reps on here?
[1] You contact them by creating a "ticket." Each ticket is linked to one person, so you need to start your own topic from scratch. To do so, go to Tech Support or to myAccount and Billing and click on the button labeled "Start a discussion." Explain what the issue is. Provide clear, relevant details about the issue you're facing, including what devices and operating systems you have, when the issue happens, what the issue is, any troubleshooting steps you have conducted, etc. If you're having issues with speeds, then you will need to provide tests from Testmy.net
[2] If your issue is that your data runs down very quickly, please know that this happens when you or someone in your household uses more data than is available. Hughesnet provides you with a data package that needs to last you the whole month, so you need to budget this data. Activities such as streaming chew up data very fast. When your priority data runs out, your speeds will be slow to very slow, especially during prime time. Hughesnet offers tokens that you can buy to restore the data, but if you're a high data user, the token will not last too long.
[3] The reps on this site will reply to your post and may ask you further troubleshooting questions, or may ask you to send them a private message, or may ask you to wait while they investigate the issue.
[4] If you feel you were misled when you signed up for the account, ask for a review of the sales call. Also, familiarize yourself with
