Help please, Amanda or Liz, moderators

This is my first time to post.  We have been with hughesnet for 2 years in Oklahoma with slow but managable service. Now we've moved to Arkansas and (supposedly) upgraded to Gen5 and had nothing but problems getting the upgrade.  After 4 lengthly phone conversations, we are still on the slow Gen4 service (actually slower than before) but being charged for Gen5.  Each rep says the problem is solved and will show up from 24 to 48 hours and I am still waiting. I have never received the promised callbacks or emails other than the survey.  I see I am one of many that has this same problem. That certainly doesnt speak well for the company.   If either of you could respond to this, it would be deeply appreciated to think that someone is listening - better yet, fixing the problem. 

Thanks,

T. Kay