I want to cancel my service and will not pay termination fees I was lied to by the sales team as well as the account management team and have been going in circles with the tech support department as ...
What was allegedly said in the following just isnt' true... "tech support tells me I will never be able to stream due to latency". Many HughesNet customers, including myself, are able to stream without issue, regardless of the high latency. Though higher latency can affect streaming, it doesn't necessarily mean that it will. The Video Data Saver and the page about it, as well as many posts regarding data usage while streaming, demonstrate that many people stream with HughesNet.
Regarding the Data Tokens, though I can't quite accurately discern what's going on with the "paragraph" being difficult to read due to a lack of punctuation, if it's concerning a question of refunds, unused Data Tokens are not refundable. If you never bought any Data Tokens, on the other hand, you wouldn't be charged for any.
While on tech support I was told by a manager that I would not be able to stream due to latency that is exactly what the manager told me
As for your second comment the lady in account management had said that I would not have to pay a termination fee. While she was going over the terms of the cancleation she said the only thing on my final bill would be any fees that occurred in the last month and I asked her what those fees would be, to which she responded any tokens purchased so I asked her if i did not purchase any tokens there would be no fees where she then said that I would have a termination fee which she had previously said I would not have to pay and did not originally say was in the fees she only said that purchased tokens were in the fees.
Elwiemke wrote: While on tech support I was told by a manager that I would not be able to stream due to latency that is exactly what the manager told me
And, as I stated, what you were allegedly told is incorrect. Plenty of people with HughesNet stream. If HughesNet did not support streaming, they would not have bothered creating the Video Data Saver and the pages of information concerning it, nor would there be FAQ pages dedicated to the different aspects of streaming with HughesNet. Nor would there be many posts concerning data usage while streaming and how to mitigate it. Plenty of people stream with HughesNet.
It's likely that the tech was conflating streaming with real time online gaming, the latter of which does not work with HughesNet due to the high latency.
Regarding Data Tokens, if you did not purchase any since the beginning of your current billing month you will not be billed for any. If you did, you will.
Gabe you are completely missing what is being said
A "manager" at tech support said I would not he able to stream while trying to trouble shoot.
And a member of account management said I would not have to pay an early termination fee but when I asked for what would be on the final bill if I canceled she said any fees that occurred which she said would be purchased tokens she did not include any termination fees. When I said if I did not buy any tokens there would be no fees she then changed it to say there would be an early termination fee
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want to cancel my service","id":"message:116382","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:93280"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:116382"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:116382"},"body@stripHtml({\"truncateLength\":200})":"I want to cancel my service and will not pay termination fees I was lied to by the sales team as well as the account management team and have been going in circles with the tech support department as ...","body@stringLength":"1460","rawBody":"I want to cancel my service and will not pay termination fees I was lied to by the sales team as well as the account management team and have been going in circles with the tech support department as well as the outside tech support I was promised I could steam without problems when I signed up and that has not been the case I get speed test that are as low as 70kbps but the tech support says I get 40 mbps which has never happened and they claim my system is fine because after multiple attempts to run a speed test that completely fails because the conection is so bad then it completes the test with 13mbps briefly then goes back to slow or unable to complete the sales team guaranteed I would be able to stream and tech support tells me I will never be able to stream due to latency I have also been lied to by account management (I believe here name was penny) who said I would not have to pay the termination fees but when explaining the terms of cancleation said the only thing on my last bill would be any fees that occurred which I asked her to clarify what that would be and she said that would be any tokens purchased so I said if I never bought any tokens there would not be any fees and then after she just said I would only be charged for tokens and I asked for exact clarification that I would not be charged she added in that there would be termination fees I have been lied to multiple times and still do not have the service I was promised","kudosSumWeight":1,"postTime":"2019-11-13T19:49:54.262-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Early Termination Fee","text":"Early Termination Fee","time":"2017-03-08T23:17:17.380-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:116382_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6386},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"I want to cancel my service and will not pay termination fees I was lied to by the sales team as well as the account management team and have been going in circles with the tech support department as well as the outside tech support I was promised I could steam without problems when I signed up and that has not been the case I get speed test that are as low as 70kbps but the tech support says I get 40 mbps which has never happened and they claim my system is fine because after multiple attempts to run a speed test that completely fails because the conection is so bad then it completes the test with 13mbps briefly then goes back to slow or unable to complete the sales team guaranteed I would be able to stream and tech support tells me I will never be able to stream due to latency I have also been lied to by account management (I believe here name was penny) who said I would not have to pay the termination fees but when explaining the terms of cancleation said the only thing on my last bill would be any fees that occurred which I asked her to clarify what that would be and she said that would be any tokens purchased so I said if I never bought any tokens there would not be any fees and then after she just said I would only be charged for tokens and I asked for exact clarification that I would not be charged she added in that there would be termination fees I have been lied to multiple times and still do not have the service I was promised"},"Conversation:conversation:116382":{"__typename":"Conversation","id":"conversation:116382","solved":false,"topic":{"__ref":"ForumTopicMessage:message:116382"},"lastPostingActivityTime":"2019-12-07T23:42:38.059-05:00","lastPostTime":"2019-12-07T23:42:38.059-05:00","unreadReplyCount":15,"isSubscribed":false},"ModerationData:moderation_data:116382":{"__typename":"ModerationData","id":"moderation_data:116382","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:116382_1":{"__typename":"Revision","id":"revision:116382_1","lastEditTime":"2019-11-13T19:49:54.262-05:00"},"ForumReplyMessage:message:116386":{"__typename":"ForumReplyMessage","id":"message:116386","conversation":{"__ref":"Conversation:conversation:116382"},"author":{"__ref":"User:user:29869"},"revisionNum":1,"uid":116386,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: I want to cancel my service","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:116386"},"parent":{"__ref":"ForumTopicMessage:message:116382"},"body":"
What was allegedly said in the following just isnt' true... \"tech support tells me I will never be able to stream due to latency\". Many HughesNet customers, including myself, are able to stream without issue, regardless of the high latency. Though higher latency can affect streaming, it doesn't necessarily mean that it will. The Video Data Saver and the page about it, as well as many posts regarding data usage while streaming, demonstrate that many people stream with HughesNet.
Regarding the Data Tokens, though I can't quite accurately discern what's going on with the \"paragraph\" being difficult to read due to a lack of punctuation, if it's concerning a question of refunds, unused Data Tokens are not refundable. If you never bought any Data Tokens, on the other hand, you wouldn't be charged for any.
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What was allegedly said in the following just isnt' true... \"tech support tells me I will never be able to stream due to latency\". Many HughesNet customers, including myself, are able to stream without issue, regardless of the high latency. Though higher latency can affect streaming, it doesn't necessarily mean that it will. The Video Data Saver and the page about it, as well as many posts regarding data usage while streaming, demonstrate that many people stream with HughesNet.
Regarding the Data Tokens, though I can't quite accurately discern what's going on with the \"paragraph\" being difficult to read due to a lack of punctuation, if it's concerning a question of refunds, unused Data Tokens are not refundable. If you never bought any Data Tokens, on the other hand, you wouldn't be charged for any.
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For anyone reading this thread, the standard cancellation procedure is to terminate the service at the end of the current service month, which means you can continue using the service through the last day of said month. This is because HughesNet uses 'forward billing'. This means that, for an arbitrary example, when your new service month starts on Jan 5th and the bill is generated and automatically paid on the same, it's for service from 12:00AM on Jan 5th through 11:59:59PM on Feb 4th.
However, when cancelling your service you can request an immediate cancellation, which would take effect immediately and for which the unused remainder of your service month would be credited.
Again, this is primarily for informational purposes for those reading this thread. It sounds like Liz is helping the OP. 🙂
","body@stringLength":"927","rawBody":"
For anyone reading this thread, the standard cancellation procedure is to terminate the service at the end of the current service month, which means you can continue using the service through the last day of said month. This is because HughesNet uses 'forward billing'. This means that, for an arbitrary example, when your new service month starts on Jan 5th and the bill is generated and automatically paid on the same, it's for service from 12:00AM on Jan 5th through 11:59:59PM on Feb 4th.
However, when cancelling your service you can request an immediate cancellation, which would take effect immediately and for which the unused remainder of your service month would be credited.
Again, this is primarily for informational purposes for those reading this thread. It sounds like Liz is helping the OP. 🙂
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Good morning,
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\n\n
Glad to have helped, Burgerbitz!
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\n\n
Thanks for that post, GabeU, that's more detailed than my explanation!
\n\n
\n\n
-Liz
","body@stringLength":"198","rawBody":"
Good morning,
\n\n
\n\n
Glad to have helped, Burgerbitz!
\n\n
\n\n
Thanks for that post, GabeU, that's more detailed than my explanation!
\n\n
\n\n
-Liz
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As for your second comment the lady in account management had said that I would not have to pay a termination fee. While she was going over the terms of the cancleation she said the only thing on my final bill would be any fees that occurred in the last month and I asked her what those fees would be, to which she responded any tokens purchased so I asked her if i did not purchase any tokens there would be no fees where she then said that I would have a termination fee which she had previously said I would not have to pay and did not originally say was in the fees she only said that purchased tokens were in the fees.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2019-11-13T22:07:08.545-05:00","lastPublishTime":"2019-11-13T22:07:08.545-05:00","metrics":{"__typename":"MessageMetrics","views":6308},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:116382/message:116387","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDExNjM4OCwxMTYzODg","node":{"__ref":"ForumReplyMessage:message:116388"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"771","rawBody":"While on tech support I was told by a manager that I would not be able to stream due to latency that is exactly what the manager told me
As for your second comment the lady in account management had said that I would not have to pay a termination fee. While she was going over the terms of the cancleation she said the only thing on my final bill would be any fees that occurred in the last month and I asked her what those fees would be, to which she responded any tokens purchased so I asked her if i did not purchase any tokens there would be no fees where she then said that I would have a termination fee which she had previously said I would not have to pay and did not originally say was in the fees she only said that purchased tokens were in the fees.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:116387_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:116388":{"__typename":"ModerationData","id":"moderation_data:116388","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:116388":{"__typename":"ForumReplyMessage","uid":116388,"id":"message:116388","revisionNum":1,"author":{"__ref":"User:user:29869"},"readOnly":false,"repliesCount":9,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:116387"},"conversation":{"__ref":"Conversation:conversation:116382"},"subject":"Re: I want to cancel my service","moderationData":{"__ref":"ModerationData:moderation_data:116388"},"body":"
Elwiemke wrote: While on tech support I was told by a manager that I would not be able to stream due to latency that is exactly what the manager told me
And, as I stated, what you were allegedly told is incorrect. Plenty of people with HughesNet stream. If HughesNet did not support streaming, they would not have bothered creating the Video Data Saver and the pages of information concerning it, nor would there be FAQ pages dedicated to the different aspects of streaming with HughesNet. Nor would there be many posts concerning data usage while streaming and how to mitigate it. Plenty of people stream with HughesNet.
It's likely that the tech was conflating streaming with real time online gaming, the latter of which does not work with HughesNet due to the high latency.
Regarding Data Tokens, if you did not purchase any since the beginning of your current billing month you will not be billed for any. If you did, you will.
wrote: While on tech support I was told by a manager that I would not be able to stream due to latency that is exactly what the manager told me
And, as I stated, what you were allegedly told is incorrect. Plenty of people with HughesNet stream. If HughesNet did not support streaming, they would not have bothered creating the Video Data Saver and the pages of information concerning it, nor would there be FAQ pages dedicated to the different aspects of streaming with HughesNet. Nor would there be many posts concerning data usage while streaming and how to mitigate it. Plenty of people stream with HughesNet.
It's likely that the tech was conflating streaming with real time online gaming, the latter of which does not work with HughesNet due to the high latency.
Regarding Data Tokens, if you did not purchase any since the beginning of your current billing month you will not be billed for any. If you did, you will.
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A \"manager\" at tech support said I would not he able to stream while trying to trouble shoot.
And a member of account management said I would not have to pay an early termination fee but when I asked for what would be on the final bill if I canceled she said any fees that occurred which she said would be purchased tokens she did not include any termination fees. When I said if I did not buy any tokens there would be no fees she then changed it to say there would be an early termination fee","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":8,"postTime":"2019-11-13T22:39:35.207-05:00","lastPublishTime":"2019-11-13T22:39:35.207-05:00","metrics":{"__typename":"MessageMetrics","views":6300},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:116382/message:116389","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"567","rawBody":"Gabe you are completely missing what is being said
A \"manager\" at tech support said I would not he able to stream while trying to trouble shoot.
And a member of account management said I would not have to pay an early termination fee but when I asked for what would be on the final bill if I canceled she said any fees that occurred which she said would be purchased tokens she did not include any termination fees. When I said if I did not buy any tokens there would be no fees she then changed it to say there would be an early termination fee","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:116389_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:116389_1":{"__typename":"Revision","id":"revision:116389_1","lastEditTime":"2019-11-13T22:39:35.207-05:00"},"Revision:revision:116388_1":{"__typename":"Revision","id":"revision:116388_1","lastEditTime":"2019-11-13T22:30:03.881-05:00"},"Revision:revision:116387_1":{"__typename":"Revision","id":"revision:116387_1","lastEditTime":"2019-11-13T22:07:08.545-05:00"}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"AccountandBilling","messageSubject":"i-want-to-cancel-my-service","messageId":"116382","replyId":"116386"},"buildId":"q_bLpq2mflH0BeZigxpj6","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"hughes","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[{"id":"mixPanel","src":"https://community.hughesnet.com/t5/s/ssqng67387/pagescripts/1733832053000/mixPanel.js?page.id=ForumReplyPage&entity.id=board%3AAccountandBilling&entity.id=message%3A116386","strategy":"afterInteractive"}]}
