Forum Discussion
I want to cancel my service
A "manager" at tech support said I would not he able to stream while trying to trouble shoot.
And a member of account management said I would not have to pay an early termination fee but when I asked for what would be on the final bill if I canceled she said any fees that occurred which she said would be purchased tokens she did not include any termination fees. When I said if I did not buy any tokens there would be no fees she then changed it to say there would be an early termination fee
HughesNet is like "the Hotel California" without the lovely place. You can cancel but never be able to leave (unless you want to spend a huge sum of money (my termination fee was supposedly $572). No explanation as to what it was made up of (I thought $400 was max) or a copy of the contract or calls. I could call them another 20 times and get the same runaround, I'm sure. I've had HughesNet twice (should have learned the first time), and I have yet to have a good experience ... with anything. Good luck!
The ETF for residential internet subscribers starts at $400 for the first 90 days after activation, then lessens by $15 per month thereafter. For HughesNet Voice, it's $10 times the number of months left of the 24 month commitment.
https://legal.hughesnet.com/SubAgree-03-16-17.cfm
Business subscribers have a different ETF structure.
What is the business exaggerated fee schedule? Even $400 is not reasonable. Who else in the industry can charge that or actually receives that kind of money for someone canceling? If I had had anything better than dial-up speed, I'd still be with HughesNet. It wasn't worth the time, hasstle, phone calls and so forth.
Have you already cancelled your account?
LakinL2 wrote:
I'd still be with HughesNet. It wasn't worth the time, hasstle, phone calls and so forth.
