Hi Knerkin, when I say supposing I mean me personally think this is what is going on. We're getting more clarification from the Sr. Director of product services. He confirmed we do not charge for the LAN cable, in fact this is the first time I've ever seen it brought up, even then it was brought up by one our (awesome) dealer. If we're keeping it in the instructions we need to make changes to tell customers it is optional either on paper or time of cancellation. That is being worked out as I type this. I see from old manuals we've asked for the cable back since the HN7000 but I don't think we've ever had a panic situation about the cable.
In any case, that doesn't mean there is not someone out there worried about it. I've taken the egg to the face and I'm getting it worked out.
Thanks
Amanda
