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Nancyh's avatar
Nancyh
4 months ago

Never received the $100 gift card as promised

I had contacted you about the $100 gift card that we didn't receive I'm having to do the contacting for my mother she's not good at dealing with technical issues that's why it took me so long to reply but now it says replies have been cut off for the conversation we've had service for around 8 months all payments have been on time because they're on auto pay directly from Bank I sent in the pictures of the first two invoices and it says I was not eligible for that deal she nor I was aware that we was supposed to do anything to get the $100 gift card besides making the payments on time for the first 2 months please help her get this straightened out and get her gift card for her otherwise they have a new fiber optic internet service ran down our road now it was just ran 3 months ago but we've been wanting to be loyal to HughesNet but if this problem can't be fixed the $100 that was lost will easily cover the difference in price for a year so we will be swapping service please help so I don't have to go through the hassle and you don't have to lose a customer

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  • Remy's avatar
    Remy
    Moderator
    4 months ago

    Nancyh,

     

    Thanks for reaching out! We'd love to help take a look into your rebate inquiry. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.

     

    https://community.hughesnet.com/users/Remy/102584

     

    Thanks, 

    Remy

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    4 months ago

    It's entirely possible that, because it's been eight months, the rebate offer has expired. Normally, each rebate is available for a specific amount of time, though I don't know how long that is, and it may vary with each rebate. Hopefully a rep will be able to determine whether this is the case.

    Just for reference, cancellations within the first 24 months of service incur an Early Termination Fee, though how much that fee is depends on how long it's been since the service began.

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I had contacted you about the $100 gift card that we didn't receive I'm having to do the contacting for my mother she's not good at dealing with technical issues that's why it took me so long to reply but now it says replies have been cut off for the conversation we've had service for around 8 months all payments have been on time because they're on auto pay directly from Bank I sent in the pictures of the first two invoices and it says I was not eligible for that deal she nor I was aware that we was supposed to do anything to get the $100 gift card besides making the payments on time for the first 2 months please help her get this straightened out and get her gift card for her otherwise they have a new fiber optic internet service ran down our road now it was just ran 3 months ago but we've been wanting to be loyal to HughesNet but if this problem can't be fixed the $100 that was lost will easily cover the difference in price for a year so we will be swapping service please help so I don't have to go through the hassle and you don't have to lose a customer

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I had contacted you about the $100 gift card that we didn't receive I'm having to do the contacting for my mother she's not good at dealing with technical issues that's why it took me so long to reply but now it says replies have been cut off for the conversation we've had service for around 8 months all payments have been on time because they're on auto pay directly from Bank I sent in the pictures of the first two invoices and it says I was not eligible for that deal she nor I was aware that we was supposed to do anything to get the $100 gift card besides making the payments on time for the first 2 months please help her get this straightened out and get her gift card for her otherwise they have a new fiber optic internet service ran down our road now it was just ran 3 months ago but we've been wanting to be loyal to HughesNet but if this problem can't be fixed the $100 that was lost will easily cover the difference in price for a year so we will be swapping service please help so I don't have to go through the hassle and you don't have to lose a customer

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Never received the $100 gift card as promised","moderationData":{"__ref":"ModerationData:moderation_data:143409"},"body":"

Nancyh,

\n

 

\n

Thanks for reaching out! We'd love to help take a look into your rebate inquiry. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.

\n

 

\n

https://community.hughesnet.com/users/Remy/102584

\n

 

\n

Thanks, 

\n

Remy

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It's entirely possible that, because it's been eight months, the rebate offer has expired. Normally, each rebate is available for a specific amount of time, though I don't know how long that is, and it may vary with each rebate. Hopefully a rep will be able to determine whether this is the case.

Just for reference, cancellations within the first 24 months of service incur an Early Termination Fee, though how much that fee is depends on how long it's been since the service began.

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