Forum Discussion
New acct issues
I called on 08/15 and spoke to a rep about getting service. Was told the basic plan would work for us. We use internet to watch Netflix, check emails, facebook, online games and pay bills. Rep said w...
Hello Tam-082019
Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll private message you once I get the results. Your patience and understanding are much appreciated.
-Damian
Damian
I am wondering if you reviewed sales call yet and have come up with my options.
The sales call reviews can often take up to a week. Damian may or may not be on this evening (he sometimes is (he doesn't appear to be online at the moment, though)), but if not, it's likely that you won't hear anything until at least Monday, as once the reps are off for the day on Friday they don't normally return until Monday. He'll send you a Private Message regarding the results of the review, though he may also let you know when he sends the PM via a reply here.
I appreciate your patience while waiting for this call to be investigated. I have finished investigating this and have private messaged you the results. Please refer there for more information.
-Damian
