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MikeT1
New Poster
8 years ago
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New Gen5

Had Gen5 plan 20/50 installed 2/28/18. Had gen4 10/10 before.  Was told $349.xx to buy equipment and free install. I have been charged $449.xx and plan still shows gen4 10//10. Have talked to 4 peopl...
Amanda's avatar
Amanda
Moderator
8 years ago
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Hi Mike,

 

Just wanted to give you a quick update. We still have not gotten the order pushed through, but should have it done soon. I will be sure to let you know as soon as I get the green light.

 

Thank you

Amanda

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Had gen4 10/10 before.  Was told $349.xx to buy equipment and free install. I have been charged $449.xx and plan still shows gen4 10//10. Have talked to 4 peopl...","body@stringLength":"423","rawBody":"

Had Gen5 plan 20/50 installed 2/28/18. Had gen4 10/10 before.  Was told $349.xx to buy equipment and free install. I have been charged $449.xx and plan still shows gen4 10//10. Have talked to 4 people over 4 days including a supervisor who have all said they would correct it. Only change has been the charge to $439.xx  Not to mention the lousy upload speed( 0.11) but I guess thats a tech section problem

","kudosSumWeight":0,"postTime":"2018-03-05T12:45:33.604-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:96372_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3455},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:96372":{"__typename":"Conversation","id":"conversation:96372","solved":true,"topic":{"__ref":"ForumTopicMessage:message:96372"},"lastPostingActivityTime":"2018-03-08T08:45:48.896-05:00","lastPostTime":"2018-03-08T08:45:48.896-05:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:96372":{"__typename":"ModerationData","id":"moderation_data:96372","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:96372_1":{"__typename":"Revision","id":"revision:96372_1","lastEditTime":"2018-03-05T12:45:33.604-05:00"},"AcceptedSolutionMessage:message:96512":{"__typename":"AcceptedSolutionMessage","id":"message:96512","conversation":{"__ref":"Conversation:conversation:96372"},"author":{"__ref":"User:user:17171"},"revisionNum":1,"uid":96512,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:96434"},"subject":"Re: New Gen5","moderationData":{"__ref":"ModerationData:moderation_data:96512"},"body":"

Hi Mike,

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\n\n

Just wanted to give you a quick update. We still have not gotten the order pushed through, but should have it done soon. I will be sure to let you know as soon as I get the green light.

\n\n

 

\n\n

Thank you

\n\n

Amanda

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2018-03-07T15:32:05.304-05:00","lastPublishTime":"2018-03-07T15:32:05.304-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":3511},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:96372/message:96512","readOnly":true,"editFrozen":false,"body@stringLength":"272","rawBody":"

Hi Mike,

\n\n

 

\n\n

Just wanted to give you a quick update. We still have not gotten the order pushed through, but should have it done soon. I will be sure to let you know as soon as I get the green light.

\n\n

 

\n\n

Thank you

\n\n

Amanda

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Great, thank you very much

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Great, thank you very much

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