Forum Discussion

Silviron's avatar
Silviron
Sophomore
5 years ago

"PAST DUE BILL"

HOW MANY TIMES DO I HAVE TO TELL YOU IDIOTS TO CLOSE MY ACCOUNT?

MY MODEM FAILED AND YOUR TECH PEOPLE WILL NOT LET ME REPLACE IT.

I HAVE NOT USED YOUR SYSTEM FOR NEARLY TWO MONTHS.  AND FOR SEVERAL MONTHS BEFORE THAT IT ONLY WORKED INTERMITTENTLY.  IF ANYTHING  YOU OWE ME MONEY, AS I PAID  FOR IT LAST MONTH DESPITE NOT BEING ABLE TO USE IT.

 

THIS MAKES THE SEVENTH TIME I HAVE TOLD YOU TO CLOSE MY ACCOUNT.  IT WILL BE THE LAST TIME I WILL ATTEMPT TO COMMUNICATE WITH YOU.

  • Liz's avatar
    Liz
    5 years ago

    Hi Silviron,

     

    Cancellations are only done via phone (866.347.3292). Our reps have e-mailed you twice in January telling you to call us because that's the only way we can get proper verification to cancel your account.

     

    -Liz

     

     

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi Silviron,

     

    Cancellations are only done via phone (866.347.3292). Our reps have e-mailed you twice in January telling you to call us because that's the only way we can get proper verification to cancel your account.

     

    -Liz