Forum Discussion
Really tired of getting put on auto pay when i signed up for paper billing from the start.
Earlier I sent an email stating this: Hughesnet still has me on auto pay even after two past contacts to change it. And the 5-$10 credits I am to get isn't even showing on this bill. So, here is what ...
Hello Jason,
Welcome to our community and thank you for posting. I was able to read your e-mail communications with us in full context from your account and see what happened. I can confirm when you contacted us about putting you on invoice we did do it at your request, but as the others have mentioned here, paying online and leaving the box checked or signing into the SupportCenter will opt you into auto-pay.
Please be aware this is only because, where otherwise prohibited by state law, our only accepted form of payment is by autopay. (http://legal.hughesnet.com) and our agents should not be changing this unless necessary. We do not offer free paper billing.
The credit has been applied to your account every month as it should have and you can see the credits from either your paper bill or http://supportcenter.myhughesnet.com in the Billing section. If the autopay date is an issue, we can most certainly have that permanently changed to fit your needs!
Thank you
Amanda
Welcome to our community and thank you for posting. I was able to read your e-mail communications with us in full context from your account and see what happened. I can confirm when you contacted us about putting you on invoice we did do it at your request, but as the others have mentioned here, paying online and leaving the box checked or signing into the SupportCenter will opt you into auto-pay.
Please be aware this is only because, where otherwise prohibited by state law, our only accepted form of payment is by autopay. (http://legal.hughesnet.com) and our agents should not be changing this unless necessary. We do not offer free paper billing.
The credit has been applied to your account every month as it should have and you can see the credits from either your paper bill or http://supportcenter.myhughesnet.com in the Billing section. If the autopay date is an issue, we can most certainly have that permanently changed to fit your needs!
Thank you
Amanda
