Forum Discussion
Really tired of getting put on auto pay when i signed up for paper billing from the start.
Earlier I sent an email stating this: Hughesnet still has me on auto pay even after two past contacts to change it. And the 5-$10 credits I am to get isn't even showing on this bill. So, here is what ...
Hi Jason
I searched and searched, the only thing I can figure is when the agents applied the $5 service discount, they inadvertently over-rode the original service discount of $10 off for 5 months. Since the original $5 for 3 is over now, I will apply and increase the discount to $15 off for 5 months for your troubles and patience while I looked into this. We are also escalating the case history to our call center managers to better improve our followup processes.
I will also switch you to invoice. Please take care to look at Gwalk's initial post about this, where he points out you need to use the View/Pay my bill without logging in feature and make sure the box is not checked to keep the payment method on file. You will remain on invoice this way. We are working on adjusting this for our latest website.
The case number for our interaction is 54992737
Thank you
Amanda
I searched and searched, the only thing I can figure is when the agents applied the $5 service discount, they inadvertently over-rode the original service discount of $10 off for 5 months. Since the original $5 for 3 is over now, I will apply and increase the discount to $15 off for 5 months for your troubles and patience while I looked into this. We are also escalating the case history to our call center managers to better improve our followup processes.
I will also switch you to invoice. Please take care to look at Gwalk's initial post about this, where he points out you need to use the View/Pay my bill without logging in feature and make sure the box is not checked to keep the payment method on file. You will remain on invoice this way. We are working on adjusting this for our latest website.
The case number for our interaction is 54992737
Thank you
Amanda
