Forum Discussion

Geoffrey Leach's avatar
Geoffrey Leach
Sophomore
5 years ago

Unable to change payment method

I need to change my payment method. Presumably this is to be found under Account Information, but all that is displayed under this topic is:
Something went wrong. Please try again, or contact customer care if you receive this message again
 
Or did I miss some other link?
Billing
  • Liz's avatar
    Liz
    5 years ago

    Hi Geoffrey,

     

    Alternatively, you can try the Pay Now link in top right corner. When you try to pay and subsequently have to add payment info, you should be able to check the option to keep the entered payment option for future bills.

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi Geoffrey,

     

    Alternatively, you can try the Pay Now link in top right corner. When you try to pay and subsequently have to add payment info, you should be able to check the option to keep the entered payment option for future bills.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    You didn't miss a link. Some of us are experiencing issues with the account page (HughesNet is aware of this issue and working on it, but it takes a long time). Best you can do right now is call customer service and they can change the payment method for you.  

     

    Geoffrey Leach wrote:
    I need to change my payment method. Presumably this is to be found under Account Information, but all that is displayed under this topic is:
    Something went wrong. Please try again, or contact customer care if you receive this message again
     
    Or did I miss some other link?