Why was I charged the equipment fee after I returned it?

Hello Michael,

Welcome to our community and thank you for your post. There may be a system issue when receiving the equipment by serial number, and I apologize for this. If you did in fact return all of the equipment, we should be able to resolve this for you. Can you please provide us with a recent case number instead? We were unable to retrieve your account using that name. Looking forward to your reply

Thank you,
Chris