Why was I charged the equipment fee after I returned it?

Hi Michael,

Our system shows that no equipment was received. Did you by any chance record the tracking number when sending back your equipment? Also, do you know the specific date that you sent the modem and radio back to us? We are working with our equipment return department to verify the serial numbers for your equipment. They should be able to check their database and see if it came through there. We will update you with this once we know more. 

Thanks,
Chris