Forum Discussion

10 years ago

Why was I charged the equipment fee after I returned it?

I canceled HughesNet service within the 30-day trial period. HughesNet sent me a box to return the equipment. I returned the equipment, and yet I see a $318.75 charge in my bank account. This needs to...

Billing

Michael6

10 years ago

I sent it 12 May. Here's the tracking #: 1Z6W37599001727767

Looks like it arrived in MD today and is scheduled for delivery by EOD tomorrow (Tuesday, 19 May).

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was I charged the equipment fee after I returned it?","id":"message:22793","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:20936"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:22793"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:22793"},"body@stripHtml({\"truncateLength\":200})":"I canceled HughesNet service within the 30-day trial period. HughesNet sent me a box to return the equipment. I returned the equipment, and yet I see a $318.75 charge in my bank account. This needs to...","body@stringLength":"291","rawBody":"I canceled HughesNet service within the 30-day trial period. HughesNet sent me a box to return the equipment. I returned the equipment, and yet I see a $318.75 charge in my bank account. This needs to be resolved NOW. I don't have the money or desire to give HughesNet an interest-free loan.","kudosSumWeight":0,"postTime":"2015-05-18T11:38:00.000-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Billing","text":"Billing","time":"2017-03-08T04:25:58.232-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:22793_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5183},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"I canceled HughesNet service within the 30-day trial period. HughesNet sent me a box to return the equipment. I returned the equipment, and yet I see a $318.75 charge in my bank account. This needs to be resolved NOW. I don't have the money or desire to give HughesNet an interest-free loan."},"Conversation:conversation:22793":{"__typename":"Conversation","id":"conversation:22793","solved":false,"topic":{"__ref":"ForumTopicMessage:message:22793"},"lastPostingActivityTime":"2015-05-18T23:35:00.000-04:00","lastPostTime":"2015-05-18T23:35:00.000-04:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:22793":{"__typename":"ModerationData","id":"moderation_data:22793","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:22793_1":{"__typename":"Revision","id":"revision:22793_1","lastEditTime":"2015-05-18T11:38:00.000-04:00"},"ForumReplyMessage:message:22800":{"__typename":"ForumReplyMessage","id":"message:22800","conversation":{"__ref":"Conversation:conversation:22793"},"author":{"__ref":"User:user:20936"},"revisionNum":1,"uid":22800,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Why was I charged the equipment fee after I returned it?","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:22800"},"parent":{"__ref":"ForumTopicMessage:message:22793"},"body":"I sent it 12 May. Here's the tracking #: 1Z6W37599001727767

Looks like it arrived in MD today and is scheduled for delivery by EOD tomorrow (Tuesday, 19 May).","body@stringLength":"180","rawBody":"I sent it 12 May. Here's the tracking #: 1Z6W37599001727767

Looks like it arrived in MD today and is scheduled for delivery by EOD tomorrow (Tuesday, 19 May).","kudosSumWeight":0,"repliesCount":0,"postTime":"2015-05-18T22:57:00.000-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:22800_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5172},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1741685529329":{"__typename":"CachedAsset","id":"theme:customTheme1-1741685529329","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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