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Michael6's avatar
Michael6
New Member
10 years ago

Why was I charged the equipment fee after I returned it?

I canceled HughesNet service within the 30-day trial period. HughesNet sent me a box to return the equipment. I returned the equipment, and yet I see a $318.75 charge in my bank account. This needs to...
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Chris11's avatar
Chris11
Alum
10 years ago
Hi Michael,

Yes you are correct, we should receive it soon. Take note, after you cancel your service, you have 45 days to return the equipment. We send a box that comes with  instructions and a time frame that you have to return the equipment without fees. But, Once we do receive all of the equipment our system will auto refund you the $318.75. Hope this clears it up. Let us know if you need anymore help.

Thanks,
Chris