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mg1994's avatar
mg1994
New Member
8 years ago

Cancelled service, and now they want me to climb my roof...

We cancelled our service a week ago, and after a long and obnoxious cancelling process we were told that we WOULD NOT need to go onto our roof to retrieve any pieces that we need to send back in the box we received. After looking at the instructions for removal, this couldn’t be more false!!! We have no way to go onto our roof and retrieve the piece needed and we also want the satellite removed as it’s big, gaudy and ugly. Apparently, we need to find our own installing technician to do so as they use a “contractor” to install. I called many places in our area and they saw this as ABSURD. We also were never told that the satellite would be installed by a third party... so that’s good to know. So now, we have no way of getting the receiver off of our roof and we have a big ugly satellite stuck on our roof with no way to get it down. I am not paying a technician to do something that HughesNet should do for us. We also experienced damage to the roof from the technician that installed it as we were inspecting from an upstairs window. I can’t believe they expect people to go onto their own roof to get it off!!! How have they not been sued for someone falling yet?!? I was never happy with this service and am now growing even more unhappy with it. 😡😡😡
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      • TravisN's avatar
        TravisN
        Freshman
        8 years ago
        This company needs to make all the revenue they can cause it's painfully obvious they can't offer decent service otherwise. And I've asked the same question myself. How come no one has taken them to court yet. Runs great till the end of the cancellation period. Then gets so bad u can't stand it. Good luck on the roof.
  • dbstone1968's avatar
    dbstone1968
    New Poster
    8 years ago
    I am a new customer and hate their customer service and speed of internet. I want to cancel my service and am being hassled too.
    Worst company I've ever dealt with.
    • Amanda's avatar
      Amanda
      Moderator
      8 years ago

      Hi mg1994, 

       

      The answers provided above are correct - this information is on our public website under Legal. If your dish is in a location that you are not comfortable going to, we do offer a de-installation service which is $100. That is the same cost as the initial installation cost.

       

      dbstone1968 - if you have a particular concern we can address please create a new thread. 

       

      Thank you

      Amanda

       

    • guitarman63's avatar
      guitarman63
      Spectator
      7 years ago

      I am a new with hugesnet. there were no more prviders where I live. and I hate so far

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service, and now they want me to climb my roof...","id":"message:96151","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:60503"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:General"},"conversation":{"__ref":"Conversation:conversation:96151"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:96151"},"body":"We cancelled our service a week ago, and after a long and obnoxious cancelling process we were told that we WOULD NOT need to go onto our roof to retrieve any pieces that we need to send back in the box we received. After looking at the instructions for removal, this couldn’t be more false!!! We have no way to go onto our roof and retrieve the piece needed and we also want the satellite removed as it’s big, gaudy and ugly. Apparently, we need to find our own installing technician to do so as they use a “contractor” to install. I called many places in our area and they saw this as ABSURD. We also were never told that the satellite would be installed by a third party... so that’s good to know. So now, we have no way of getting the receiver off of our roof and we have a big ugly satellite stuck on our roof with no way to get it down. I am not paying a technician to do something that HughesNet should do for us. We also experienced damage to the roof from the technician that installed it as we were inspecting from an upstairs window. I can’t believe they expect people to go onto their own roof to get it off!!! How have they not been sued for someone falling yet?!? I was never happy with this service and am now growing even more unhappy with it. 😡😡😡","body@stringLength":"1266","rawBody":"We cancelled our service a week ago, and after a long and obnoxious cancelling process we were told that we WOULD NOT need to go onto our roof to retrieve any pieces that we need to send back in the box we received. After looking at the instructions for removal, this couldn’t be more false!!! We have no way to go onto our roof and retrieve the piece needed and we also want the satellite removed as it’s big, gaudy and ugly. Apparently, we need to find our own installing technician to do so as they use a “contractor” to install. I called many places in our area and they saw this as ABSURD. We also were never told that the satellite would be installed by a third party... so that’s good to know. So now, we have no way of getting the receiver off of our roof and we have a big ugly satellite stuck on our roof with no way to get it down. I am not paying a technician to do something that HughesNet should do for us. We also experienced damage to the roof from the technician that installed it as we were inspecting from an upstairs window. I can’t believe they expect people to go onto their own roof to get it off!!! How have they not been sued for someone falling yet?!? I was never happy with this service and am now growing even more unhappy with it. 😡😡😡","kudosSumWeight":7,"postTime":"2018-03-01T19:11:24.223-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Installation","text":"Installation","time":"2018-03-01T19:11:24.223-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:96151_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":10310},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"We 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Cancelled service, and now they want me to climb my roof...","moderationData":{"__ref":"ModerationData:moderation_data:96164"},"body":"

http://legal.hughesnet.com/SubAgree-03-16-17.cfm

 

 

The prior service agreements are similar.  

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GabeU, what part is the radio?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"32","kudosSumWeight":0,"postTime":"2018-03-02T10:58:36.574-05:00","lastPublishTime":"2018-03-02T10:58:36.574-05:00","metrics":{"__typename":"MessageMetrics","views":10056},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:General/message:96151/message:96196","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8aXwxfDM5OjF8aW50LDk2MjM0LDk2MjM0","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDM5OjF8aW50LDk2MjM0LDk2MjM0","node":{"__ref":"ForumReplyMessage:message:96234"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:96234":{"__typename":"ModerationData","id":"moderation_data:96234","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:96234":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:60528"},"id":"message:96234","revisionNum":1,"uid":96234,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:General"},"parent":{"__ref":"ForumReplyMessage:message:96196"},"conversation":{"__ref":"Conversation:conversation:96151"},"subject":"Re: Cancelled service, and now they want me to climb my roof...","moderationData":{"__ref":"ModerationData:moderation_data:96234"},"body":"This company needs to make all the revenue they can cause it's painfully obvious they can't offer decent service otherwise. And I've asked the same question myself. How come no one has taken them to court yet. Runs great till the end of the cancellation period. Then gets so bad u can't stand it. Good luck on the roof.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":5,"repliesCount":2,"postTime":"2018-03-02T23:51:14.818-05:00","lastPublishTime":"2018-03-02T23:51:14.818-05:00","metrics":{"__typename":"MessageMetrics","views":10025},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:General/message:96151/message:96234","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:60861":{"__typename":"User","id":"user:60861","uid":60861,"login":"dbstone1968","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-03-06T22:13:07.176-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:22"},"entityType":"USER","eventPath":"community:ssqng67387/user:60861"},"ModerationData:moderation_data:96469":{"__typename":"ModerationData","id":"moderation_data:96469","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:17171":{"__typename":"User","id":"user:17171","uid":17171,"login":"Amanda","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-05-13T03:00:00.000-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xNzE3MS0xN2k5M0YyQUIyMjMwQzVEQzFB"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:ssqng67387/user:17171"},"ForumReplyMessage:message:96469":{"__typename":"ForumReplyMessage","uid":96469,"id":"message:96469","revisionNum":1,"author":{"__ref":"User:user:60861"},"readOnly":true,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:General"},"parent":{"__ref":"ForumTopicMessage:message:96151"},"conversation":{"__ref":"Conversation:conversation:96151"},"subject":"Re: Cancelled service, and now they want me to climb my roof...","moderationData":{"__ref":"ModerationData:moderation_data:96469"},"body":"I am a new customer and hate their customer service and speed of internet. I want to cancel my service and am being hassled too.
Worst company I've ever dealt with.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"165","kudosSumWeight":2,"postTime":"2018-03-06T22:17:08.104-05:00","lastPublishTime":"2018-03-06T22:17:08.104-05:00","metrics":{"__typename":"MessageMetrics","views":9924},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:General/message:96151/message:96469","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDk2OTQ0LDk2OTQ0","node":{"__ref":"ForumReplyMessage:message:96944"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDk2OTQ0LDEwMDk0NA","node":{"__ref":"ForumReplyMessage:message:100944"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:96944":{"__typename":"ModerationData","id":"moderation_data:96944","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:96944":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17171"},"id":"message:96944","revisionNum":1,"uid":96944,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:General"},"parent":{"__ref":"ForumReplyMessage:message:96469"},"conversation":{"__ref":"Conversation:conversation:96151"},"subject":"Re: Cancelled service, and now they want me to climb my roof...","moderationData":{"__ref":"ModerationData:moderation_data:96944"},"body":"

Hi mg1994, 

\n\n

 

\n\n

The answers provided above are correct - this information is on our public website under Legal. If your dish is in a location that you are not comfortable going to, we do offer a de-installation service which is $100. That is the same cost as the initial installation cost.

\n\n

 

\n\n

dbstone1968 - if you have a particular concern we can address please create a new thread. 

\n\n

 

\n\n

Thank you

\n\n

Amanda

\n\n

 

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I am a new with hugesnet. there were no more prviders where I live. and I hate so far

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Amanda Liz Hal Jorge, can you close this thread?

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