Forum Discussion
New Subscriber with a few dumb questions.
Ok so I am aware of how the rules go with the data allowances. Regular speed until I blow through the 20GB cap and then the speeds get throttled. What I need to know though... are the cap speeds d...
This is the worst service I have EVER had - that includes dial up back in the 90’s!
LoriS ranted:
This is the worst service I have EVER had - that includes dial up back in the 90’s!
- Dialup, huh? What are your speeds? I bet they're much faster than dialup. Post your results from Testmy.net and we shall see.
- And you may not know this, but you can cancel the service at any time; there's a penalty to break the contract (as there is with many providers), but you can pay it and be gone.
- If you would like to do more than just rant and throw a tantrum, this site can help you make the best of your system. A tantrum won't improve your service, no matter how much you yell and threaten to hold your breath.
- When you're ready to act proactively, create a new ticket under Tech Support and detail your issues calmly.
- If you would like to throw tantrums and post nonsense, try other sites, as this one is for tech and account support.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
- I see my reply is not listed here. The answer to your first bullet is: 422 kbps to 1.29 mbps
I can not get tech support on the phone. I have called enough times that Zi had to go on with my life.
I tried to cancel on the 3rd day - half the day! - because I was promised by the phone rep that if it didn’t work I would not have to pay and could cancel. I spacifically asked!!! However, you can NOT get a human on the phone and most times I was disconnected from the call by the company.
Last night I tried to watch Netflix, what the **bleep**, try again. I counted 9 times the movie lost connection. Tried again at 2am...List connection 3 times and shut it off.
I am being ripped off. Had to disconnect my phone from hughesnet because no one could hear me the quality was so poor. Suddenly no more poor quality - right in the middle of a call!
I am using my cell service to write this.- The only way to cancel is to call the phone line.
- Try calling outside business hours, after midnight, on the weekends
- Tech support on this site will reply, but you will need to post under Tech Support for speed issues, and under myAccount and Billing for account issues.
LoriS wrote:
I see my reply is not listed here. The answer to your first bullet is: 422 kbps to 1.29 mbps
I can not get tech support on the phone. I have called enough times that Zi had to go on with my life.
I tried to cancel on the 3rd day - half the day! - because I was promised by the phone rep that if it didn’t work I would not have to pay and could cancel. I spacifically asked!!! However, you can NOT get a human on the phone and most times I was disconnected from the call by the company.
Last night I tried to watch Netflix, what the **bleep**, try again. I counted 9 times the movie lost connection. Tried again at 2am...List connection 3 times and shut it off.
I am being ripped off. Had to disconnect my phone from hughesnet because no one could hear me the quality was so poor. Suddenly no more poor quality - right in the middle of a call!
I am using my cell service to write this.
