Service & billing

The Hughesnet reps on this site can help you with these concerns.  Hopefully they'll reply to you soon.  The information about Hughesnet is freely available online, and anyone can and should read it before signing up.  This community is also free to read, and everyone can access it, even if they're not subscribers (non-subscribers can't post, but they can read). 

As for running out of gigabytes, that happens because the data packages aren't big, and high data activities such as streaming or watching live TV use a lot of data very fast.  The best thing users can do is to budget their data the same way they budget their money, so it can last the whole month.  You can also buy tokens to get some priority data back, but that won't make streaming use less data. 

The reps on this site can pull your sales call and listen to what the agent told you and what you replied. If you would like them to do that so they can check what you were told, you need to ask them for a call review. You can just post "I would like a review of my sales call, please," and they will get on it and get back to you with next steps. 

I hope your issues get resolved.