Forum Discussion
Service & billing
I also am unhappy with my service. They didn't tell me about equipment charge when I signed up, told me install was completely free but tried to charge me for the pole they put the dish on, and after lengthy interview to determine if service would meet my needs, turns out it does not, but here I am stuck in a 2 year contract. This company is a rip off!!!!
You're not stuck at all, dena. You can pay the fees to terminate the contract early. It's a lot cheaper than paying a monthly fee for two years. The information about equipment charges and all other charges ,plus a lot more information that you should know is included in the subscriber agreement, which is freely available online, plus it's included in the email they send you when you sign up.
But, if they didn't inform you when you signed up, you can ask the HughesNet reps here to review your sales call. They can listen to both sides of the conversation and see exactly what people said. If the agent misinformed you, you may have recourse. If you'd like a call review, just go over to the Account & Billing section and request one.
