Forum Discussion
Speed tests
Even though I've never had such an issue myself, I've often followed the threads in tech support about speed problems. Usually in one of first couple of replies will be instructions about running a...
gaines_wright wrote:Even though I've never had such an issue myself, I've often followed the threads in tech support about speed problems. Usually in one of first couple of replies will be instructions about running a series of speed tests, and how they are absolutely necessary to trouble shoot your system.
Why are they necessary? Earlier in the week my speed was 30.24, this morning it's 27.90. What does this tell one, other than the system had less load on it on the first test?
The speed tests help to determine not only where the problem lies, but also its possible cause(s). A set file size is used for the reason Mark gave, which is consistency, which Hughes' own test doesn't have. They also need to be run by the customer because not all speed issues are as a result of HughesNet, and only a customer running speed tests at their location can help to determine that.
gaines_wright wrote:Why are they necessary? Earlier in the week my speed was 30.24, this morning it's 27.90. What does this tell one, other than the system had less load on it on the first test?
Here's some speed tests that I ran within minutes of each other this morning:
Hughes speed test: 27.90
25mb file size with testmy.net: 37.4
Testmy.net default file size: 30.6
Perhaps that's why Hughes prefers the testmy.net 25mb test over anything else. It always reports much higher speeds on my system.
Sorry, but all of this is beginning to strain my credulity about the usefulness of all these speed tests. Especially since I believe that Hughes may be cherry picking the tests for the highest speeds. Why else would they refuse to accept the results of their own speed test?
HughesNet's test is reliable enough for Tier 1 reps, but not reliable enough when troubleshooting the underlying cause.
gaines_wright wrote:I recently followed one members travails with speed issues, who had testmy.net results going back over a year, which was not good enough. It never is! The tests have to be performed in an exact certain way. One file size for gen4, a different size for gen5, 3 tests, 3-10 minutes apart, but not an hour apart, 3 times a day, morning, noon, and night.
BTW the member's issues were not resolved as of today, after a month of running more speed tests. Of course, the member was told that the testmy.net 25mb tests showed that they were on the threshold of being within the promised speeds. Not surprising, if their system is like mine, where the testmy.net 25mb results are always about 10 mbps higher than the Hughes speed test.
I'm reasonably sure of who it is you're referring to, and when the person can get some tests in using the protocol, which is designed and required for specific reasons, some of which have already been mentioned in this thread, the person will receive help. The tests already run are either too far apart, too close together, and/or there are too few during a testing "session".
"I'm reasonably sure of who it is you're referring to, and when the person can get some tests in using the protocol, which is designed and required for specific reasons, some of which have already been mentioned in this thread, the person will receive help. The tests already run are either too far apart, too close together, and/or there are too few during a testing "session"."
Well, in her latest post she said after some hardware problems were fixed, she had two days of normal service, but it didn't last. I personally think this was probably caused by the "infant mortality" of one of the components that was replaced. Does she need to run a new set of speed tests to find out? :>)>
gaines_wright wrote:"I'm reasonably sure of who it is you're referring to, and when the person can get some tests in using the protocol, which is designed and required for specific reasons, some of which have already been mentioned in this thread, the person will receive help. The tests already run are either too far apart, too close together, and/or there are too few during a testing "session"."
Well, in her latest post she said after some hardware problems were fixed, she had two days of normal service, but it didn't last. I personally think this was probably caused by the "infant mortality" of one of the components that was replaced. Does she need to run a new set of speed tests to find out? :>)>
My mistake. I thought you were referring to another member. One who had Gen4, then upgraded to Gen5, and had more than a year's worth of speed tests.
I was under the impression that the person you are now referring to was a new customer, not only from memory, but due to the 20 days of data resets mentioned, which only new customers, or those upgrading to Gen5 from legacy systems, get.
"My mistake. I thought you were referring to another member who had Gen4, then upgraded to Gen5, and had more than a year's worth of speed tests."
I'm getting confused now, :>)> I had to go back and read my original posts That was was the member in my original post.
LOL! This whole thread is turning into "A Comedy of Errors". Understandable, since both members had handles started with the letter 'v'. I just hope they're not identical twins.
"I was under the impression that the person you are now referring to was a new customer, not only from memory, but due to the 20 days of data resets mentioned, which only new customers, or those upgrading to Gen5 from legacy systems, get."
That's correct. Well, at least I think it is. :>)>
I guess gen4 doesn't qualify as a legacy system. When I upgraded from gen4 to gen5 I certainly didn't get it. I hate it, when a company treats new customers better than old ones. It seems to happen quite often though. A friend of mine who upgraded to gen5 didn't get a break on data either. If his wife finds out about this, she'll be on the phone raising cain until she gets something.
I'm certainly not going to be the one to tell her. :>)>
Just a misunderstanding. And somehow I don't think they're identical twins :p
I found out about the Legacy to Gen4/5 vs Gen4 to Gen5 thing the hard way. When I upgraded to Gen4 from my old legacy plan I couldn't figure out why my data wasn't being depleted, and after asking about it I was told about the 20 days of resets by Corrosive, who I then probably aggravated with my subsequent questions about such. It took a second for me to understand what he meant. No, I didn't bother to read the Welcome email from HughesNet that explains the resets. Does anyone really read that? It was still sitting in my HughesNet email, which, though I set up, I had never used, and didn't even sign back into until months after I had upgraded to Gen4. It was the second of two emails, the first being a HughesNet Welcome email from Dec 2004, when I first got HughesNet and first set up the HughesNet email. So, two emails. One sitting there for nearly ten years, unread, and the other for a few months, also unread.
Then, when I then upgraded from Gen4 to Gen5, I expected the same 20 days of resets, only to be disappointed in finding out that, because of the similarity in the systems, you don't get them. At that point it didn't really matter, though, as everything of mine was already up to date, and I think that's why they don't do it for Gen4 to Gen5 upgrades. Being new, or coming from a legacy plan, might mean that you have some devices that aren't up to date, due to having no internet, or a very restricted amount with the daily refill plan, whereas coming from Gen4 you most likely already have everything current. Still, it would have been nice to stream a bunch of shows for a few weeks.
