Forum Discussion

macsociety's avatar
macsociety
Advanced Tutor
5 years ago

Any known issue for Northern California today - 66K downloads under FAP

Any other users here in Northern California struggling to even connect and do simple emails or web access.   Today, under FAP, I am getting sub 100K downloads.  About same for uploads. It is like p...
Performance
slow
  • Liz's avatar
    Liz
    5 years ago

    Hi Thomas,

     

    I just ran diagnostics on your site and it's working normally, it's just that the monthly data is depleted so speeds are reduced (currently seeing ~270k). Please keep in mind that while subject to the Fair Access Policy, these reduced speeds are further split up between all the devices on your network. 

     

    A few options available of course, can try limiting to one device to see if there's a noticeable improvement, using a data token, or waiting until the data reset date.

     

    -Liz

maratsade's avatar
maratsade
Distinguished Professor IV

Where is your gateway?

macsociety's avatar
macsociety
Advanced Tutor
5 years ago
maratsade wrote:

Where is your gateway?

Howdy maratsade, been a while since I been here... hope you been good.

To answer your question... here is my info.

Satellite NameEchoStar-17-NADGateway ID3Beam ID19Outroute ID18

thx

TJ

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Hey macsociety, it's good to see you here, though I'm sorry you're experiencing such low speeds. 

     

     From the info you provided, I can't figure out where your gateway would be located. I get the gateway location from the "IP Gateway Association State" line in the System Status page of the SCC.   I was thinking maybe there was an issue at the gateway (which is in another state), such as weather or something with the gateway itself. 

     

    I hope a rep can check for you. 

     

     

    • macsociety's avatar
      macsociety
      Advanced Tutor
      5 years ago
      maratsade wrote:

      Hey macsociety, it's good to see you here, though I'm sorry you're experiencing such low speeds. 

       

       From the info you provided, I can't figure out where your gateway would be located. I get the gateway location from the "IP Gateway Association State" line in the System Status page of the SCC.   I was thinking maybe there was an issue at the gateway (which is in another state), such as weather or something with the gateway itself. 

       

      I hope a rep can check for you. 

       

       

      Is this what you are looking for?

      TJ

       

      IP Gateway Association StateAssociated (Data IPGW - AMA19HNSIGW0205Adv)
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago
        macsociety wrote:

        Is this what you are looking for?

        TJ

         

        IP Gateway Association StateAssociated (Data IPGW - AMA19HNSIGW0205Adv)

         

         

        Yes! Thank you. Gabe beat me to it, though. :)