Forum Discussion
Can't Send Email
Issue started on Tuesday 10/3. I sent an email at 12:09pm no problem. Tried to send an email at 1:51pm. Could not send, message incorrect username and password. Checked my accounts (I have 3 hugh...
Thank you for posting and I am sorry to hear this. Your username and password are correct and this is not something you caused on your end. Periodically, HughesNet and the external email server will experience a credentials communication issue such as the one you explained, that only affects external email clients like Outlook. This resolves on its on at random and there is no current fix for it outside of using direct email methods for the time being. I apologize for any inconvenience this is causing. -Damian
Thank you for posting and I am sorry to hear this. Your username and password are correct and this is not something you caused on your end. Periodically, HughesNet and the external email server will experience a credentials communication issue such as the one you explained, that only affects external email clients like Outlook. This resolves on its on at random and there is no current fix for it outside of using direct email methods for the time being. I apologize for any inconvenience this is causing. -Damian
Thank you for the information. I already suspected this for reasons why I may lost it for an hour or two periodically however I've never had it be an issue for 3 days before. Fortunately all 3 of my emails accounts are now sending on the Desktop as approx noon EST so all issues resolved.
