Forum Discussion
Code 11.2.1
Our internet randomly went out tonight. Diagnostic code is showing 0000-0000-0000-0027. State code just says a problem receiving data has occurred. I’ve tried to reboot it several times but it still w...
Most of the time an 11.2.1 State Code is seen it's due to inclement weather at either your own location or that of your gateway. It's usually a transient state.
If it's still happening tomorrow (Wednesday), a rep will most likely want to take a look, so please be sure to leave your modem plugged in so that they can run remote diagnostics on your HughesNet equipment if they deem it necessary.
If you want to take a look to see if there is bad weather at your gateway, here's a site with instructions on how to determine where it is, as it will be far from you. The site belongs to "Corrosive", who is a long time Community member.
Hello Drain013,
Thank you for posting and welcome to the community. As GabeU stated, 11.2.1 is associated with poor weather at the gateway or site location. After reviewing your account, I see that there is a Tornado warning in your area that could extend through the night. Severe weather will most certainly cause this state code to appear and interrupt your service. I hope you stay safe during this time. Please update me after the weather clears so that I can make sure your equipment is back up and running.
-Damian
