Forum Discussion

Drain013's avatar
Drain013
Freshman
6 years ago

Code 11.2.1

Our internet randomly went out tonight. Diagnostic code is showing 0000-0000-0000-0027. State code just says a problem receiving data has occurred. I’ve tried to reboot it several times but it still w...
@amanda
@damian
@Liz
Performance
  • GabeU's avatar
    GabeU
    6 years ago

    Drain013 

     

    Most of the time an 11.2.1 State Code is seen it's due to inclement weather at either your own location or that of your gateway.  It's usually a transient state. 

     

    If it's still happening tomorrow (Wednesday), a rep will most likely want to take a look, so please be sure to leave your modem plugged in so that they can run remote diagnostics on your HughesNet equipment if they deem it necessary. 

     

    If you want to take a look to see if there is bad weather at your gateway, here's a site with instructions on how to determine where it is, as it will be far from you.  The site belongs to "Corrosive", who is a long time Community member.  

Damian's avatar
Damian
Moderator

Drain013,

 

I am sorry to hear you are still experiencing an issue with the service. Since we still do not have communication with the modem and you state the weather is now clear in your area, I would like to send a technician out, as there is nothing further we can do remotely.  Scheduling an appointment for a specific day you may be difficult depending on the availability of the technician. Please private message me with days and times that would work best. I will review the schedule based on your answers and present you with the ones that match closest. Also, please provide me with a primary email and the name and phone number of the person most likely to be there for the repair. This person does not have to be yourself but they must be over 18 years old.  

 

-Damian 

Damian's avatar
Damian
Moderator
6 years ago

@Drain013,

 

It appears you recently had a technician come out to repair the service now that the weather is better, and things are back up and running. Since we have not received a response from you, this thread will be closed. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

-Damian