Forum Discussion

Drain013's avatar
Drain013
Freshman
6 years ago

Code 11.2.1

Our internet randomly went out tonight. Diagnostic code is showing 0000-0000-0000-0027. State code just says a problem receiving data has occurred. I’ve tried to reboot it several times but it still will not work.
@amanda
@damian
@Liz
Performance
  • GabeU's avatar
    GabeU
    6 years ago

    Drain013 

     

    Most of the time an 11.2.1 State Code is seen it's due to inclement weather at either your own location or that of your gateway.  It's usually a transient state. 

     

    If it's still happening tomorrow (Wednesday), a rep will most likely want to take a look, so please be sure to leave your modem plugged in so that they can run remote diagnostics on your HughesNet equipment if they deem it necessary. 

     

    If you want to take a look to see if there is bad weather at your gateway, here's a site with instructions on how to determine where it is, as it will be far from you.  The site belongs to "Corrosive", who is a long time Community member.  

  • Drain013's avatar
    Drain013
    Freshman
    6 years ago
    It still did not work the entire day. Called customer service and she said there is a bad storm at my gate way and also one heading near me, said this could be why we have no satellite service. Hopefully it will clear up and I will have it tomorrow. Thanks
    • Drain013's avatar
      Drain013
      Freshman
      6 years ago
      I’ve now been without internet since Wednesday and they keep saying it’s weather related even though it’s sunny and fine outside...
      • Damian's avatar
        Damian
        Moderator
        6 years ago

        Drain013,

         

        I am sorry to hear you are still experiencing an issue with the service. Since we still do not have communication with the modem and you state the weather is now clear in your area, I would like to send a technician out, as there is nothing further we can do remotely.  Scheduling an appointment for a specific day you may be difficult depending on the availability of the technician. Please private message me with days and times that would work best. I will review the schedule based on your answers and present you with the ones that match closest. Also, please provide me with a primary email and the name and phone number of the person most likely to be there for the repair. This person does not have to be yourself but they must be over 18 years old.  

         

        -Damian 

  • Damian's avatar
    Damian
    Moderator
    6 years ago

    Hello Drain013,

     

     

    Thank you for posting and welcome to the community. As GabeU stated, 11.2.1 is associated with poor weather at the gateway or site location. After reviewing your account, I see that there is a Tornado warning in your area that could extend through the night. Severe weather will most certainly cause this state code to appear and interrupt your service. I hope you stay safe during this time. Please update me after the weather clears so that I can make sure your equipment is back up and running. 

     

    -Damian   

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    Drain013 

     

    Most of the time an 11.2.1 State Code is seen it's due to inclement weather at either your own location or that of your gateway.  It's usually a transient state. 

     

    If it's still happening tomorrow (Wednesday), a rep will most likely want to take a look, so please be sure to leave your modem plugged in so that they can run remote diagnostics on your HughesNet equipment if they deem it necessary. 

     

    If you want to take a look to see if there is bad weather at your gateway, here's a site with instructions on how to determine where it is, as it will be far from you.  The site belongs to "Corrosive", who is a long time Community member.