The last Community notification email I received was at 5:40PM EST yesterday. Since then, there have been many replies and such that have prompted notifications within the Community itself, but no e...
Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.
If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.
Your cooperation, patience, and understanding are much appreciated.
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stopped.","id":"message:129224","revisionNum":2,"repliesCount":99,"author":{"__ref":"User:user:29869"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:129224"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:129224"},"body@stripHtml({\"truncateLength\":200})":" The last Community notification email I received was at 5:40PM EST yesterday. Since then, there have been many replies and such that have prompted notifications within the Community itself, but no e...","body@stringLength":"409","rawBody":"
The last Community notification email I received was at 5:40PM EST yesterday. Since then, there have been many replies and such that have prompted notifications within the Community itself, but no email notifications to accompany them.
I've reset the Community email notification settings, but that didn't make any difference.
Thanks.
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Still nothing. If your reply here is included, I should have gotten five notifications so far today.
","body@stringLength":"337","rawBody":"
Still nothing. If your reply here is included, I should have gotten five notifications so far today.
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Good morning Gabe,
\n\n
\n\n
This should be fixed now, please let me know if those e-mails are coming through again.
\n\n
\n\n
Thanks,
\n\n
Liz
","body@stringLength":"179","rawBody":"
Good morning Gabe,
\n\n
\n\n
This should be fixed now, please let me know if those e-mails are coming through again.
\n\n
\n\n
Thanks,
\n\n
Liz
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Good morning folks,
\n\n
\n\n
Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.
\n\n
\n\n
If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.
\n\n
\n\n
Your cooperation, patience, and understanding are much appreciated.
Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.
\n\n
\n\n
If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.
\n\n
\n\n
Your cooperation, patience, and understanding are much appreciated.
\n\n
\n\n
Thanks,
\n\n
Liz
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icon"},"localOverride":false},"Revision:revision:129846_1":{"__typename":"Revision","id":"revision:129846_1","lastEditTime":"2020-12-01T09:47:05.374-05:00"},"Revision:revision:130936_1":{"__typename":"Revision","id":"revision:130936_1","lastEditTime":"2021-01-06T10:09:24.785-05:00"},"ModerationData:moderation_data:129873":{"__typename":"ModerationData","id":"moderation_data:129873","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:129873":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:129873","revisionNum":1,"uid":129873,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:129866"},"conversation":{"__ref":"Conversation:conversation:129224"},"subject":"Re: Community notification emails have stopped.","moderationData":{"__ref":"ModerationData:moderation_data:129873"},"body":"
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:129873_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:129905":{"__typename":"ModerationData","id":"moderation_data:129905","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:129905":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:129905","revisionNum":1,"uid":129905,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:129866"},"conversation":{"__ref":"Conversation:conversation:129224"},"subject":"Re: Community notification emails have stopped.","moderationData":{"__ref":"ModerationData:moderation_data:129905"},"body":"
Good morning folks,
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\n\n
So Gabe, we're working on your account, it's still on the bounce list. However, maratsade should be clear, so please confirm that the e-mail notifications are getting to you.
So Gabe, we're working on your account, it's still on the bounce list. However, maratsade should be clear, so please confirm that the e-mail notifications are getting to you.
\n\n
\n\n
-Liz
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They never stopped for me after the last time we worked on this.
They never stopped for me after the last time we worked on this.
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OH, thanks for letting me know, I had it in my head that you were also affected, maratsade. Guilty by association LOL
OH, thanks for letting me know, I had it in my head that you were also affected, maratsade. Guilty by association LOL
\n\n
\n\n
-Liz
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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:129908_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:129958":{"__typename":"ModerationData","id":"moderation_data:129958","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:129958":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:129958","revisionNum":1,"uid":129958,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:129866"},"conversation":{"__ref":"Conversation:conversation:129224"},"subject":"Re: Community notification emails have stopped.","moderationData":{"__ref":"ModerationData:moderation_data:129958"},"body":"
Good morning Gabe,
\n\n
\n\n
OK *now* you're off the bounce list. Please let me know if you got a notification e-mail.
OK *now* you're off the bounce list. Please let me know if you got a notification e-mail.
\n\n
\n\n
-Liz
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OK *now* you're off the bounce list. Please let me know if you got a notification e-mail.
-Liz
Still nothing. I also checked the Spam folder, just in case.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:129984_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:129987":{"__typename":"ModerationData","id":"moderation_data:129987","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:129987":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:129987","revisionNum":1,"uid":129987,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:129984"},"conversation":{"__ref":"Conversation:conversation:129224"},"subject":"Re: Community notification emails have stopped.","moderationData":{"__ref":"ModerationData:moderation_data:129987"},"body":"
Wow, unusual. Thanks for letting me know. Let me update both sides on this; I'll keep you posted.
Wow, unusual. Thanks for letting me know. Let me update both sides on this; I'll keep you posted.
\n\n
\n\n
-Liz
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Hey buddy you're doing something wrong, you need to clear your cookies, cache, reboot the modem, swing a dead cat around, go outside and see if you can see anything labeled \"Echostar\" in the night sky, etc. etc.
Hate to tell you but I'm getting all of my community notifications. My cat is not happy though.
Hey buddy you're doing something wrong, you need to clear your cookies, cache, reboot the modem, swing a dead cat around, go outside and see if you can see anything labeled \"Echostar\" in the night sky, etc. etc.
Hate to tell you but I'm getting all of my community notifications. My cat is not happy though.
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Woo hoo!!! The notifications are working again, and they're forwarding to my main email perfectly! 😁
Thanks Liz. Please tell those who worked on this that I said thank you to them as well.
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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:130060_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:130063":{"__typename":"ModerationData","id":"moderation_data:130063","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:130063":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:130063","revisionNum":1,"uid":130063,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:130058"},"conversation":{"__ref":"Conversation:conversation:129224"},"subject":"Re: Community notification emails have stopped.","moderationData":{"__ref":"ModerationData:moderation_data:130063"},"body":"
That's great news Gabe! I'll let both parties know.
That's great news Gabe! I'll let both parties know.
\n\n
\n\n
-Liz
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:130063_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:130069":{"__typename":"ModerationData","id":"moderation_data:130069","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:130069":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:130069","revisionNum":2,"uid":130069,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:130063"},"conversation":{"__ref":"Conversation:conversation:129224"},"subject":"Re: Community notification emails have stopped.","moderationData":{"__ref":"ModerationData:moderation_data:130069"},"body":"
Well, the forwarding lasted all of about two hours. 🙁
I'm still getting the reply notifications to my hughes.net email, but MSN has again blocked emails from hughes.net due to spam. So now it's the roundabout way of forwarding from my hughes.net email to my Gmail, then from my Gmail to my MSN address.
Well, the forwarding lasted all of about two hours. 🙁
I'm still getting the reply notifications to my hughes.net email, but MSN has again blocked emails from hughes.net due to spam. So now it's the roundabout way of forwarding from my hughes.net email to my Gmail, then from my Gmail to my MSN address.
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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:130074_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"Rank:rank:17":{"__typename":"Rank","id":"rank:17","position":18,"name":"Tutor","color":"0096FA","icon":null,"rankStyle":"TEXT"},"User:user:44636":{"__typename":"User","id":"user:44636","uid":44636,"login":"kitnbob","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-08-18T11:54:16.794-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:17"},"entityType":"USER","eventPath":"community:ssqng67387/user:44636"},"ModerationData:moderation_data:130088":{"__typename":"ModerationData","id":"moderation_data:130088","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:130088":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:44636"},"id":"message:130088","revisionNum":1,"uid":130088,"depth":15,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:130069"},"conversation":{"__ref":"Conversation:conversation:129224"},"subject":"Re: Community notification emails have stopped.","moderationData":{"__ref":"ModerationData:moderation_data:130088"},"body":"
Well, the forwarding lasted all of about two hours. 🙁
I checked my account after reading this and I started receiving bounces again.
While logged in to the account I say my twitter feed folder stopped getting notifications since June 18.
My twitter mails are blocked too. :smileysad:
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Well clearly you people have faulty computers and software, it ain't they're fault.
Well clearly you people have faulty computers and software, it ain't they're fault.
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Good morning Gabe,
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\n\n
Thanks for confirming that the email notifications are getting to your HughesNet e-mail. Regarding the MSN forwarding, please PM me the sender and recipient e-mails as well as the timestamp of the bounceback email (the more recent the better, must be within last 72 hrs). The error message within that bounceback email would be helpful as well so I can send this up to our e-mail admins.
Thanks for confirming that the email notifications are getting to your HughesNet e-mail. Regarding the MSN forwarding, please PM me the sender and recipient e-mails as well as the timestamp of the bounceback email (the more recent the better, must be within last 72 hrs). The error message within that bounceback email would be helpful as well so I can send this up to our e-mail admins.
\n\n
\n\n
Thank you!
\n\n
\n\n
-Liz
\n\n
\n\n
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At least for now, and at least for me, the MSN block has again disappeared. Hopefully it will stay that way.
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At least for now, and at least for me, the MSN block has again disappeared. Hopefully it will stay that way.
for me get NO bounce message from any server also I DON'T see my test message in the MSN inbox
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for me get NO bounce message from any server also I DON'T see my test message in the MSN inbox
So you're not getting a bounce message, but the test mail is still not being received by your MSN email?
Weird. Well, this whole thing is weird, but that's weird in and of itself. Maybe rather than a direct bounce this time it's being delayed. That's just a guess. I have no clue. 🙁
I'm keeping my hughes.net >> Gmail >> MSN forwarding scheme in place for the time being, as I don't trust that MSN won't start bouncing the direct hughes.net forwards again soon, like they did on Friday.
for me get NO bounce message from any server also I DON'T see my test message in the MSN inbox
So you're not getting a bounce message, but the test mail is still not being received by your MSN email?
Weird. Well, this whole thing is weird, but that's weird in and of itself. Maybe rather than a direct bounce this time it's being delayed. That's just a guess. I have no clue. 🙁
I'm keeping my hughes.net >> Gmail >> MSN forwarding scheme in place for the time being, as I don't trust that MSN won't start bouncing the direct hughes.net forwards again soon, like they did on Friday.
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for me get NO bounce message from any server also I DON'T see my test message in the MSN inbox
So you're not getting a bounce message, but the test mail is still not being received by your MSN email?
I'm keeping my hughes.net >> Gmail >> MSN forwarding scheme in place for the time being,
NoBounce message nothing in my MSN inbox except a test message from Gmail and EVEN RocketMail :smileywink:
(heh heh) not blocking them Nothing from hughes. Wierd
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I'm keeping my hughes.net >> Gmail >> MSN forwarding scheme in place for the time being, as I don't trust that MSN won't start bouncing the direct hughes.net forwards again soon, like they did on Friday.
Oh! Great! pretty soon Gmail will be blocking the rest of us sending from hughes also.
I'm keeping my hughes.net >> Gmail >> MSN forwarding scheme in place for the time being, as I don't trust that MSN won't start bouncing the direct hughes.net forwards again soon, like they did on Friday.
Oh! Great! pretty soon Gmail will be blocking the rest of us sending from hughes also.
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Good morning Gabe,
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\n\n
Thank you for your PM. It's promising that direct e-mails from HN to MSN works. Do you think while troubleshooting the other e-mail stuff and deleting/moving batches of mail, bounceback emails from failed forwards were deleted in that process too?
\n\n
\n\n
Sidenote: after a meeting with our e-mail admins yesterday, they said they'd clear up that issue with the inbox notifications. That's no longer happening now, is it?
\n\n
\n\n
If so, whenever you want to test forwarding again from HN to MSN. I'd turn that back on and let me know so I can PM you a few times to ensure you get notifications; this way I have timestamps for the PMs in case there are no e-mailed error messages. I'd have our e-mail folks check on their end to see if they notice something wonky happening around those timestamps.
Thank you for your PM. It's promising that direct e-mails from HN to MSN works. Do you think while troubleshooting the other e-mail stuff and deleting/moving batches of mail, bounceback emails from failed forwards were deleted in that process too?
\n\n
\n\n
Sidenote: after a meeting with our e-mail admins yesterday, they said they'd clear up that issue with the inbox notifications. That's no longer happening now, is it?
\n\n
\n\n
If so, whenever you want to test forwarding again from HN to MSN. I'd turn that back on and let me know so I can PM you a few times to ensure you get notifications; this way I have timestamps for the PMs in case there are no e-mailed error messages. I'd have our e-mail folks check on their end to see if they notice something wonky happening around those timestamps.
\n\n
\n\n
-Liz
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