Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago
Solved

Community notification emails have stopped.

The last Community notification email I received was at 5:40PM EST yesterday.  Since then, there have been many replies and such that have prompted notifications within the Community itself, but no e...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning folks,

     

    Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.

     

    If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator
6 years ago

Good morning folks,

 

So Gabe, we're working on your account, it's still on the bounce list. However, maratsade should be clear, so please confirm that the e-mail notifications are getting to you.

 

-Liz

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

They never stopped for me after the last time we worked on this. 

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    OH, thanks for letting me know, I had it in my head that you were also affected, maratsade. Guilty by association LOL

     

    -Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    Story of my life. XXXD

     

    Liz wrote:

    Guilty by association LOL

     

    -Liz