Forum Discussion
Community notification emails have stopped.
Good morning folks,
Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.
If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Good morning Gabe,
Thank you for your PM. It's promising that direct e-mails from HN to MSN works. Do you think while troubleshooting the other e-mail stuff and deleting/moving batches of mail, bounceback emails from failed forwards were deleted in that process too?
Sidenote: after a meeting with our e-mail admins yesterday, they said they'd clear up that issue with the inbox notifications. That's no longer happening now, is it?
If so, whenever you want to test forwarding again from HN to MSN. I'd turn that back on and let me know so I can PM you a few times to ensure you get notifications; this way I have timestamps for the PMs in case there are no e-mailed error messages. I'd have our e-mail folks check on their end to see if they notice something wonky happening around those timestamps.
-Liz
Though the direct emails from my hughes.net email to my MSN email were working last evening, they're again not working today. 🙁 However, it's not giving me a failure notice, so it's possible that there is a delay and that they will, in fact, be delivered at some point. I'll keep checking to see if either the failure notices show up (I tried two emails) or the emails finally show up at my MSN address. If the latter happens. I'll change the forwarding to sending them directly to my MSN address to see if that is now working.
Regarding the forwarding bounces, I don't get any. The forwarded Community notifications just never make it to my MSN address. I only come to the conclusion that they are being denied or bounced when I test it by trying to send a direct email.
Basically, if I come online in the afternoon or evening and see no Community notifications in my MSN email, I go to check my hughes.net email. If I see the notifications there, I then know something happened with the forwarding. I then try a direct email to my MSN address, and if that fails I then know why the forwards never made it. This is, of course, when I have it set to forward directly to my MSN address. I only ever use the hughes > GMail > MSN forwarding as a backup when there are problems with the hughes > MSN forwarding.
To close, it's now been twenty minutes since I first tried the direct emails. I've still not received them at my MSN address and there are still no failure notifications at my hughes.net address. I'll edit this reply if that changes, or when I go to sign off for the night if nothing has changed. I sent an email directly to my Gmail address, and it immediately sent and was then forwarded by Gmail to my MSN, which I received nearly instantaneously. I did that just to make sure that there wasn't an issue with ALL outgoing messages from my hughes.net address.
Edit: I ended up sending a third direct email from my hughes.net address to my MSN address. The three were sent at 6:10PM, 6:12PM and 6:33PM. At 8:58PM the second of the three (6:12PM) was received. Nothing yet on the first and third. In the off chance that something changed, I sent a fourth at 9:11PM (a few minutes ago). Like the others, it didn't didn't come through. If it does, or the other two do, or I see failure notices from any of the three that haven't yet made it, I'll again update this reply.
Edit 2: Just as I was getting ready to sign off for the night the 1st and 4th tests came through, both at 2:13AM. They were originally sent at 6:10PM and 8:58PM respectively. I then decided to send two more. One at 2:20AM and one at 2:23AM (test #5 and #6). Both came through immediately. The 2nd test, which was sent at 6:12PM, still has not been received at MSN. I'll go ahead and change the forwarding back to MSN to see what happens. I'll know if it's working when I sign back on tomorrow (technically later today).
To add to Edit 2, I just sent an email from MSN to hughes, and it forwarded back to MSN almost immediately. So, as of right now (2:33AM), it's working. I'm keeing my fingers crossed. Ta ta.
