Community notification emails have stopped.

OK great! Once you're able to get a copy of a delayed forward (if it happens again) please send it my way.

I'll let the admins know they can mark your emails as read.

Thank you!

-Liz

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Liz wrote:

OK great! Once you're able to get a copy of a delayed forward (if it happens again) please send it my way. 

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So, for the sake of clarity, what I just sent was what you needed, and if it happens, resend the new one, and in the same way?  

Or, do you need me to forward it from hughes.net itself and not from MSN?

Ah, I see your email. The e-mail admins would like the header for the email. You may have to check in the email properties or expand something at the top of the email to view the full header. They're more interested in the info in the headers than the body of the email, so doesn't matter from where you send it. I hope that made sense.

-Liz

Liz 

Okay.  Sorry, I'm not very versed in this stuff.  I'll grab the header from the MSN forwarded copy and send it to the same address.  

Edit:  Sent.  It didn't keep the same format when I pasted it, so I hope they can get the information needed.

Good morning Gabe,

Thank you, I received it, this should do it. 

-Liz

Liz 

Just in case you or they may need to know this, I tried sending two direct test emails late last night, as in from hughes.net to msn.com.  Both failed.  They were sent at 10:58PM and 1:59AM.  The failure notices came through at 5:32AM and 5:46AM, respectively.

Hi Gabe,

Thank you for letting me know. The e-mail admins confirmed that MSN is blocking e-mails from your IP at the moment and they've reached out to them to address this. I'll keep you posted.

-Liz

Good morning Gabe,

I questioned the e-mail admins as to how forwarding can fail while sending works if the IP is blocked. You brought up an interesting situation where forwards to MSN don't work while direct mails still do.

Can you please try sending a test email from the HN account to your MSN and let me know if that succeeds? Then also try forwarding to MSN to see if that works. I think the e-mail admins would like to see current attempts now that they've confirmed the IP block.

Thanks,

Liz

I have been following this thread,

So I sent a new message AND a forwarded message as Liz suggested and they were both sent without error from the SMTP server.

there was no server error at send time and no bounce message from MSN returned to me thru the pop server.

Neither of the messages showed up in my MSN inbox.

They just vanished.

Edit; after checking my logs, the messages were successfully received in the MSN inbox last on 12/10

Edit 2: Both messages arrived to the inbox 13 hrs after being sent

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Liz wrote:

You brought up an interesting situation where forwards to MSN don't work while direct mails still do.

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That should be "sometimes still do".  The two on Friday failed, with an eventual failure notice, and when the others came through they were more often than not many hours late. 

I just sent two emails directly from hughes to MSN.  They were direct test #11 and #12.  They were sent at 4:57PM and 4:58PM EST.  They have not come through.  There was no immediate failure notice, which likely means that they'll show up sometime later, though there's still the possibility that they'll fail, like the last two.

Gotcha. I met with some of the e-mail folks today for our now weekly check-in. Simply put, forwarded e-mail take a different path than direct e-mail and thus would refer to a different IP address. 

They're still working on this block, so I'll keep you posted.

-Liz

Liz 

Direct emails #11 and #12, which were sent at 4:57PM and 4:58PM respectively, were both received at MSN at 2:19AM EST, which is nearly 9.5 hours after sending them.  They were received in reverse order (12 then 11).  

I sent email #13 and #14, both at 2:35AM.  They have not come through yet.

GabeU 

I have similar results.

My outgoing mail Does eventually arrive in the MSN inbox.

Yesterday 6 hrs later and the last 2 arrived 13 hrs after being sent.  They havent been returned anyway.

Reminds me of receiving text messages on my cell phone. I would get some texts the next day. So much for instant messaging. I have never used MSN Messaging have you?

Edit: Now that I think about it, I have received No Email notifications from the Community for 6 days. Last one was 12/09. Isnt that what this discussion is about?

Just a thought on this mystery: Sometimes emails will get rejected for some reason so the sender tries again in a set amount of time. that time could be an hour, could be 24 hours. Could also be it keeps trying and finally gets accepted 24 hours later.

I'm thinking that this was initially set for a single try, which is why things were failing immediately. Someone went in and changed it for a series of retries, which is why things are now showing up much later.

MarkJFine 

A good thought and Well explained. I have seen a misspelled username being returned for days previously. Till they stop trying. .

Are you receiving Community notification emails today?

I've been getting them all along, best I can tell.

Perhaps my Community Board settings are different than yours.

I am "subscribed" to any disscussion that I stick my 2 cents worth in, then the board sends me an email every time sombody else does too.  In theory I should have received 2 emails from just you today.  I received No email from the board subscriptions today or for the past 5 days. The email system is not sending them.

Liz 

Emails #13 and #14 mentioned here did eventually come through at 5:06AM and 5:07AM, respectively.

I just sent direct to MSN tests #15 and #16, and like tests #9 and #10 mentioned here, they failed, though unlike those two, these two failed immediately.  

Thanks Gabe, I've sent this up to the e-mail admins. Let's wait to see how they're doing with their correspondence with MSN. I'll post back once I hear back from them.

-Liz

Hi Gabe!

An adjustment was made, please let me know if forwards and emails to MSN are working normally now. 

Regarding the sending order, MSN also controls how traffic flows and this can affect the order in which e-mails are delivered.

-Liz

Liz 

I just tried two direct to MSN emails and they went right through.

However, whatever they did now stopped my Community notifications being sent to my hughes email.  SMH. 

Thanks Gabe! Looks like the notifications also stopped going to maratsade. We're working on this; I'll keep you both updated.

-Liz

Hi Gabe, 

Without having to rely on receiving an email notification from the community since that's a whole other issue now, can you please check if you can forward any other email to MSN?

I'll send you a test e-mail to forward.

-Liz

Liz 

I tried manually forwarding your message to MSN, but it did not make it.  No failure notice.

However, I changed the automatic forwarding at hughes.net back from Gmail to MSN, then sent two messages from Gmail to hughes.net and they DID forward to MSN.  

I then sent four direct emails from hughes.net MSN.  Tests 19, 20, 21 and 22.  Thus far, tests 19, 21 and 22 have come through.  Test 20 has not.  Those three came through immediately, as did the two forwards.  Test 20 has not given a failure notice.

Thanks Gabe, so it seems it's mostly working, but a couple of emails (one fwd, one direct) haven't arrived yet. I'll relay this to the e-mail admins.

-Liz