The last Community notification email I received was at 5:40PM EST yesterday. Since then, there have been many replies and such that have prompted notifications within the Community itself, but no e...
Just in case you or they may need to know this, I tried sending two direct test emails late last night, as in from hughes.net to msn.com. Both failed. They were sent at 10:58PM and 1:59AM. The failure notices came through at 5:32AM and 5:46AM, respectively.
Thank you for letting me know. The e-mail admins confirmed that MSN is blocking e-mails from your IP at the moment and they've reached out to them to address this. I'll keep you posted.
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stopped.","id":"message:129224","revisionNum":2,"repliesCount":99,"author":{"__ref":"User:user:29869"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:129224"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:129224"},"body@stripHtml({\"truncateLength\":200})":" The last Community notification email I received was at 5:40PM EST yesterday. Since then, there have been many replies and such that have prompted notifications within the Community itself, but no e...","body@stringLength":"409","rawBody":"
The last Community notification email I received was at 5:40PM EST yesterday. Since then, there have been many replies and such that have prompted notifications within the Community itself, but no email notifications to accompany them.
I've reset the Community email notification settings, but that didn't make any difference.
Thanks.
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Hi Gabe,
\n\n
\n\n
Thank you for letting me know. The e-mail admins confirmed that MSN is blocking e-mails from your IP at the moment and they've reached out to them to address this. I'll keep you posted.
\n\n
\n\n
-Liz
","body@stringLength":"252","rawBody":"
Hi Gabe,
\n\n
\n\n
Thank you for letting me know. The e-mail admins confirmed that MSN is blocking e-mails from your IP at the moment and they've reached out to them to address this. I'll keep you posted.
\n\n
\n\n
-Liz
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Just in case you or they may need to know this, I tried sending two direct test emails late last night, as in from hughes.net to msn.com. Both failed. They were sent at 10:58PM and 1:59AM. The failure notices came through at 5:32AM and 5:46AM, respectively.
","body@stringLength":"494","rawBody":"
Just in case you or they may need to know this, I tried sending two direct test emails late last night, as in from hughes.net to msn.com. Both failed. They were sent at 10:58PM and 1:59AM. The failure notices came through at 5:32AM and 5:46AM, respectively.
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Good morning folks,
\n\n
\n\n
Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.
\n\n
\n\n
If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.
\n\n
\n\n
Your cooperation, patience, and understanding are much appreciated.
Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.
\n\n
\n\n
If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.
\n\n
\n\n
Your cooperation, patience, and understanding are much appreciated.
\n\n
\n\n
Thanks,
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Liz
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Good morning Gabe,
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I questioned the e-mail admins as to how forwarding can fail while sending works if the IP is blocked. You brought up an interesting situation where forwards to MSN don't work while direct mails still do.
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Can you please try sending a test email from the HN account to your MSN and let me know if that succeeds? Then also try forwarding to MSN to see if that works. I think the e-mail admins would like to see current attempts now that they've confirmed the IP block.
I questioned the e-mail admins as to how forwarding can fail while sending works if the IP is blocked. You brought up an interesting situation where forwards to MSN don't work while direct mails still do.
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Can you please try sending a test email from the HN account to your MSN and let me know if that succeeds? Then also try forwarding to MSN to see if that works. I think the e-mail admins would like to see current attempts now that they've confirmed the IP block.
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Thanks,
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Liz
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I have been following this thread,
So I sent a new message AND a forwarded message as Liz suggested and they were both sent without error from the SMTP server.
there was no server error at send time and no bounce message from MSN returned to me thru the pop server.
Neither of the messages showed up in my MSN inbox.
They just vanished.
Edit; after checking my logs, the messages were successfully received in the MSN inbox last on 12/10
Edit 2: Both messages arrived to the inbox 13 hrs after being sent
So I sent a new message AND a forwarded message as suggested and they were both sent without error from the SMTP server.
there was no server error at send time and no bounce message from MSN returned to me thru the pop server.
Neither of the messages showed up in my MSN inbox.
They just vanished.
Edit; after checking my logs, the messages were successfully received in the MSN inbox last on 12/10
Edit 2: Both messages arrived to the inbox 13 hrs after being sent
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You brought up an interesting situation where forwards to MSN don't work while direct mails still do.
That should be \"sometimes still do\". The two on Friday failed, with an eventual failure notice, and when the others came through they were more often than not many hours late.
I just sent two emails directly from hughes to MSN. They were direct test #11 and #12. They were sent at 4:57PM and 4:58PM EST. They have not come through. There was no immediate failure notice, which likely means that they'll show up sometime later, though there's still the possibility that they'll fail, like the last two.
You brought up an interesting situation where forwards to MSN don't work while direct mails still do.
That should be \"sometimes still do\". The two on Friday failed, with an eventual failure notice, and when the others came through they were more often than not many hours late.
I just sent two emails directly from hughes to MSN. They were direct test #11 and #12. They were sent at 4:57PM and 4:58PM EST. They have not come through. There was no immediate failure notice, which likely means that they'll show up sometime later, though there's still the possibility that they'll fail, like the last two.
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Gotcha. I met with some of the e-mail folks today for our now weekly check-in. Simply put, forwarded e-mail take a different path than direct e-mail and thus would refer to a different IP address.
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They're still working on this block, so I'll keep you posted.
Gotcha. I met with some of the e-mail folks today for our now weekly check-in. Simply put, forwarded e-mail take a different path than direct e-mail and thus would refer to a different IP address.
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They're still working on this block, so I'll keep you posted.
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-Liz
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Direct emails #11 and #12, which were sent at 4:57PM and 4:58PM respectively, were both received at MSN at 2:19AM EST, which is nearly 9.5 hours after sending them. They were received in reverse order (12 then 11).
I sent email #13 and #14, both at 2:35AM. They have not come through yet.
Direct emails #11 and #12, which were sent at 4:57PM and 4:58PM respectively, were both received at MSN at 2:19AM EST, which is nearly 9.5 hours after sending them. They were received in reverse order (12 then 11).
I sent email #13 and #14, both at 2:35AM. They have not come through yet.
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My outgoing mail Does eventually arrive in the MSN inbox.
Yesterday 6 hrs later and the last 2 arrived 13 hrs after being sent. They havent been returned anyway.
Reminds me of receiving text messages on my cell phone. I would get some texts the next day. So much for instant messaging. I have never used MSN Messaging have you?
Edit: Now that I think about it, I have received No Email notifications from the Community for 6 days. Last one was 12/09. Isnt that what this discussion is about?
My outgoing mail Does eventually arrive in the MSN inbox.
Yesterday 6 hrs later and the last 2 arrived 13 hrs after being sent. They havent been returned anyway.
Reminds me of receiving text messages on my cell phone. I would get some texts the next day. So much for instant messaging. I have never used MSN Messaging have you?
Edit: Now that I think about it, I have received No Email notifications from the Community for 6 days. Last one was 12/09. Isnt that what this discussion is about?
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Just a thought on this mystery: Sometimes emails will get rejected for some reason so the sender tries again in a set amount of time. that time could be an hour, could be 24 hours. Could also be it keeps trying and finally gets accepted 24 hours later.
I'm thinking that this was initially set for a single try, which is why things were failing immediately. Someone went in and changed it for a series of retries, which is why things are now showing up much later.
Just a thought on this mystery: Sometimes emails will get rejected for some reason so the sender tries again in a set amount of time. that time could be an hour, could be 24 hours. Could also be it keeps trying and finally gets accepted 24 hours later.
I'm thinking that this was initially set for a single try, which is why things were failing immediately. Someone went in and changed it for a series of retries, which is why things are now showing up much later.
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A good thought and Well explained. I have seen a misspelled username being returned for days previously. Till they stop trying. .
Are you receiving Community notification emails today?
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I've been getting them all along, best I can tell.
I've been getting them all along, best I can tell.
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Perhaps my Community Board settings are different than yours.
I am \"subscribed\" to any disscussion that I stick my 2 cents worth in, then the board sends me an email every time sombody else does too. In theory I should have received 2 emails from just you today. I received No email from the board subscriptions today or for the past 5 days. The email system is not sending them.
Perhaps my Community Board settings are different than yours.
I am \"subscribed\" to any disscussion that I stick my 2 cents worth in, then the board sends me an email every time sombody else does too. In theory I should have received 2 emails from just you today. I received No email from the board subscriptions today or for the past 5 days. The email system is not sending them.
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Emails #13 and #14 mentioned here did eventually come through at 5:06AM and 5:07AM, respectively.
I just sent direct to MSN tests #15 and #16, and like tests #9 and #10 mentioned here, they failed, though unlike those two, these two failed immediately.
Emails #13 and #14 mentioned here did eventually come through at 5:06AM and 5:07AM, respectively.
I just sent direct to MSN tests #15 and #16, and like tests #9 and #10 mentioned here, they failed, though unlike those two, these two failed immediately.
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Thanks Gabe, I've sent this up to the e-mail admins. Let's wait to see how they're doing with their correspondence with MSN. I'll post back once I hear back from them.
Thanks Gabe, I've sent this up to the e-mail admins. Let's wait to see how they're doing with their correspondence with MSN. I'll post back once I hear back from them.
\n\n
\n\n
-Liz
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Hi Gabe!
\n\n
\n\n
An adjustment was made, please let me know if forwards and emails to MSN are working normally now.
\n\n
\n\n
Regarding the sending order, MSN also controls how traffic flows and this can affect the order in which e-mails are delivered.
An adjustment was made, please let me know if forwards and emails to MSN are working normally now.
\n\n
\n\n
Regarding the sending order, MSN also controls how traffic flows and this can affect the order in which e-mails are delivered.
\n\n
\n\n
-Liz
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I just tried two direct to MSN emails and they went right through.
However, whatever they did now stopped my Community notifications being sent to my hughes email. SMH.
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Thanks Gabe! Looks like the notifications also stopped going to maratsade. We're working on this; I'll keep you both updated.
Thanks Gabe! Looks like the notifications also stopped going to . We're working on this; I'll keep you both updated.
\n\n
\n\n
-Liz
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Hi Gabe,
\n\n
\n\n
Without having to rely on receiving an email notification from the community since that's a whole other issue now, can you please check if you can forward any other email to MSN?
Without having to rely on receiving an email notification from the community since that's a whole other issue now, can you please check if you can forward any other email to MSN?
\n\n
\n\n
I'll send you a test e-mail to forward.
\n\n
\n\n
-Liz
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I tried manually forwarding your message to MSN, but it did not make it. No failure notice.
However, I changed the automatic forwarding at hughes.net back from Gmail to MSN, then sent two messages from Gmail to hughes.net and they DID forward to MSN.
I then sent four direct emails from hughes.net MSN. Tests 19, 20, 21 and 22. Thus far, tests 19, 21 and 22 have come through. Test 20 has not. Those three came through immediately, as did the two forwards. Test 20 has not given a failure notice.
I tried manually forwarding your message to MSN, but it did not make it. No failure notice.
However, I changed the automatic forwarding at hughes.net back from Gmail to MSN, then sent two messages from Gmail to hughes.net and they DID forward to MSN.
I then sent four direct emails from hughes.net MSN. Tests 19, 20, 21 and 22. Thus far, tests 19, 21 and 22 have come through. Test 20 has not. Those three came through immediately, as did the two forwards. Test 20 has not given a failure notice.
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Thanks Gabe, so it seems it's mostly working, but a couple of emails (one fwd, one direct) haven't arrived yet. I'll relay this to the e-mail admins.
Thanks Gabe, so it seems it's mostly working, but a couple of emails (one fwd, one direct) haven't arrived yet. I'll relay this to the e-mail admins.
\n\n
\n\n
-Liz
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Direct to MSN email test #20 and the forwarded email made it through to MSN today at 11:21AM and 11:22AM, respectively. A little over 18 hours after being sent.
I tried two direct emails to MSN and, with my hughes.net forwarding set back to MSN, three automatic forwards originating from Gmail (Gmail >> Hughes >> MSN). Everything came through at MSN, though the first of the forwards was slightly delayed (30 seconds or so).
When I first signed into email the Inbox number issue went away after I deleted the one email that was still in the inbox (the forward request from yesterday). I then closed email and reopened it, and that pesky 32 was back. After that I performed the above tests.
Still no Community notifications being sent to my hughes email.
Direct to MSN email test #20 and the forwarded email made it through to MSN today at 11:21AM and 11:22AM, respectively. A little over 18 hours after being sent.
I tried two direct emails to MSN and, with my hughes.net forwarding set back to MSN, three automatic forwards originating from Gmail (Gmail >> Hughes >> MSN). Everything came through at MSN, though the first of the forwards was slightly delayed (30 seconds or so).
When I first signed into email the Inbox number issue went away after I deleted the one email that was still in the inbox (the forward request from yesterday). I then closed email and reopened it, and that pesky 32 was back. After that I performed the above tests.
Still no Community notifications being sent to my hughes email.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:130569_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:17171":{"__typename":"User","id":"user:17171","uid":17171,"login":"Amanda","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-05-13T03:00:00.000-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xNzE3MS0xN2k5M0YyQUIyMjMwQzVEQzFB"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:ssqng67387/user:17171"},"ModerationData:moderation_data:130669":{"__typename":"ModerationData","id":"moderation_data:130669","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:130669":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17171"},"id":"message:130669","revisionNum":1,"uid":130669,"depth":44,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:130569"},"conversation":{"__ref":"Conversation:conversation:129224"},"subject":"Re: Community notification emails have stopped.","moderationData":{"__ref":"ModerationData:moderation_data:130669"},"body":"
Hi Gabe
\n\n
\n\n
I checked in with the email team yesterday and learned the following - my apologies if Liz has already explained some or all of this:
\n\n
\n\n
Our email provider was able to reproduce this issue and confirmed they can manually resolve these instances. However, they did say they would prefer to roll out a permanent fix rather than handling these one by one (which doesn't solve the problem as a whole). I do not have an ETA to give you on when that fix will be out, since it doesn't seem that they've developed the fix itself yet. In any case, I think it is at least notable they've reproduced it, which (if they can't) is 99% of the reason we cannot progress to solutions.
I checked in with the email team yesterday and learned the following - my apologies if Liz has already explained some or all of this:
\n\n
\n\n
Our email provider was able to reproduce this issue and confirmed they can manually resolve these instances. However, they did say they would prefer to roll out a permanent fix rather than handling these one by one (which doesn't solve the problem as a whole). I do not have an ETA to give you on when that fix will be out, since it doesn't seem that they've developed the fix itself yet. In any case, I think it is at least notable they've reproduced it, which (if they can't) is 99% of the reason we cannot progress to solutions.
\n\n
\n\n
Hope you are well
\n\n
\n\n
Amanda
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Thank you for the updated info. I certainly appreciate it. 🙂
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Hey Gabe,
\n\n
\n\n
Just wanted to pop in and see if you have checked on this bug recently? I received a notification that it should be fixed now. Unclear on if its across the board/permanent, but I will find out.
Just wanted to pop in and see if you have checked on this bug recently? I received a notification that it should be fixed now. Unclear on if its across the board/permanent, but I will find out.
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Just realized I didn't clarify - the issue that should be resolved is forwarding to MSN. Are you able to do that now?
Just realized I didn't clarify - the issue that should be resolved is forwarding to MSN. Are you able to do that now?
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Yep! As of this evening, both automatic forwarding from hughes to MSN and direct emails from hughes to MSN are working. 🙂
Now, if there were only some Community Notifications to forward. 😁
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Hi Gabe,
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\n\n
Glad to see the forwards and direct mails to MSN are working again. That's still the case now?
\n\n
\n\n
Regarding the community email notifications, we're working on that and hope to get an explanation and resolution for why this keeps happening. I'll keep you posted!
Glad to see the forwards and direct mails to MSN are working again. That's still the case now?
\n\n
\n\n
Regarding the community email notifications, we're working on that and hope to get an explanation and resolution for why this keeps happening. I'll keep you posted!
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\n\n
-Liz
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