Forum Discussion
Community notification emails have stopped.
Good morning folks,
Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.
If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Direct to MSN email test #20 and the forwarded email made it through to MSN today at 11:21AM and 11:22AM, respectively. A little over 18 hours after being sent.
I tried two direct emails to MSN and, with my hughes.net forwarding set back to MSN, three automatic forwards originating from Gmail (Gmail >> Hughes >> MSN). Everything came through at MSN, though the first of the forwards was slightly delayed (30 seconds or so).
When I first signed into email the Inbox number issue went away after I deleted the one email that was still in the inbox (the forward request from yesterday). I then closed email and reopened it, and that pesky 32 was back. After that I performed the above tests.
Still no Community notifications being sent to my hughes email.
Hi Gabe
I checked in with the email team yesterday and learned the following - my apologies if Liz has already explained some or all of this:
Our email provider was able to reproduce this issue and confirmed they can manually resolve these instances. However, they did say they would prefer to roll out a permanent fix rather than handling these one by one (which doesn't solve the problem as a whole). I do not have an ETA to give you on when that fix will be out, since it doesn't seem that they've developed the fix itself yet. In any case, I think it is at least notable they've reproduced it, which (if they can't) is 99% of the reason we cannot progress to solutions.
Hope you are well
Amanda
