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Connection is off and on
Hi. I am on Gen4 using an HT1100 modem and for the last 3 or 4 days I have been experiencing intermittent connections and I will temporarily lose all internet connectivity. In the modem control cente...
Hi jd697, thanks for reaching out. I pulled up your account, and through my investigation I did see some dip in service that showed from recent activity, though it seemed to sort itself out. I ran a test through the system that should improve connection, it may take up to a few hours before we see results.
Let us know how things are running.
-Brooke
I've had no problems today with the internet connection. Everything has worked fine and the speeds were good. Hopefully the problem has been resolved. Thanks again for the help.
Great! Happy to hear that seemed to do the trick. :) If you run into any more problems again, please don't hesitate to reach out.
-Brooke
