Forum Discussion

surelock's avatar
surelock
Freshman
6 years ago

Continual Connectivity Issues

We have had ongoing connectivity issues for about a month or so now, typically a reboot will resolve this (although speed seems much slower in the same period as well as identified by Youtube stats). ...
  • surelock's avatar
    surelock
    6 years ago

    Ok started from scratch and removed all cables from modem and with power off reinstalled coaxial (I think it may have been a bit cross threaded as it was a bear to unscrew) and then power as all the lights started to come back on I reinstalled network cables, and it is now working. The issue seems to have been the coaxial was finger tight but cross threaded, thanks for the assitance.

maratsade's avatar
maratsade
Distinguished Professor IV

Just hang tight until a Hughesnet rep on this site looks over your case.  They'll figure out what to do next.

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

surelock wrote:
We are both disabled, so climbing a ladder is out. So I guess I will see what we can do next.

 

surelock's avatar
surelock
Freshman
6 years ago

Ok started from scratch and removed all cables from modem and with power off reinstalled coaxial (I think it may have been a bit cross threaded as it was a bear to unscrew) and then power as all the lights started to come back on I reinstalled network cables, and it is now working. The issue seems to have been the coaxial was finger tight but cross threaded, thanks for the assitance.

  • MarkJFine's avatar
    MarkJFine
    Professor
    6 years ago

    No problem. That's why this forum is here.

  • Amanda's avatar
    Amanda
    Moderator
    6 years ago

    Hi surelock,

     

    Welcome to our community! I see readjusting the cable helped, so if the issue happens again we might need to get someone out to change the connector ends or the modem itself, if the stem is the problem. I will leave your thread open just in case. 

     

    Thanks,

    Amanda