Forum Discussion
Continual Connectivity Issues
I am continually losing the connection to the Satellite. I may go a few hours or several days but then I lose the connection without respect to the weather. Most recently I went about a week and the...
Hi John,
I'm glad you found the community, thank you for posting. I located your account and dug a little deeper to address your concerns. It looks like the coaxial cable is the source of your intermittent connectivity.
I have decided as a courtesy to dispatch a technician to do a complete review of your site and to replace the cable. Your dispatch is currently scheduled for our earliest available slot: Friday, Sep 29, 2017 between 8:00 AM-11:00 AM . Call us at 866.347.3292 and reference case #106497657 if you need to reschedule. Please let us know how the site visit goes.
Well just spoke to technical support and was refused any help, was told someone will call me in a day or two. Wow, thanks.
