Forum Discussion

Sfetz's avatar
Sfetz
New Poster
1 month ago

DNS Issues

I called tech support 4-5 times by now over the last 4 days that my connection to multiple websites never happens. I’ve went through all the troubleshooting to determine why some websites and others dont. I tryed my other internet connection on those same websites and it works fine. When I call and explain I get gaslit and lied too that the websites are currently down, while im on the website in question on a different internet connection. I’ve been hung up on twice now and have had nothing resolved. 

Performance

2 Replies

  • Remy's avatar
    Remy
    Moderator
    1 month ago

    Sfetz,

     

    Thanks for reaching out! I see this is your first post. Welcome to the Community! I'm sorry to hear you've been having some issues with customer service. We'd like to help out, but I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached, detailing the issues you're experiencing. Please let me know here once you've sent the PM.

     

    https://community.hughesnet.com/users/Remy/102584

     

    Thanks, 

    Remy