Forum Discussion
e-mail delivery failure - 2
(Note - starting new thread per Hughes net support request) I am experiencing e-mail delivery issues over the last two weeks. I usually do not receive an NDR until 2-3 days after sending th...
Good morning EMZ,
Thank you for your patience while we continued investigating. We used the settings below in an e-mail client and sent a test e-mail to that State Farm recipient. This was sent and received successfully as he replied to the e-mail.
Please ensure you have these settings below and let me know if you see a difference.
Thanks,
Liz
I think we have it! Changing the sending server port helped and performance has also improved in sending and receiving email. I did not have the SSL > "on" option in your print screen but I changed the encryption setting to "Auto" (it gave me an error when trying to set it to SSL/TSL). I did send anohter round of test messages and received successful send replies from the parties in question. Thank you for your help in solving this issue.
It seams to bounce back mostly with emails that have attachments. I can not be 100% sure that all mail has reached intended target as I was not monitoring general mail as it was less critical. I looked back and I had a couple of NDRs as early as April but they became more prevelant in June.
I do use Outlook most of the time. Occationally I use web mail but it is not very convienent. Outlook is configured per instructions found on the Hughes Net community.
I am trying to PM the full email addresses how ever I am experiencing an authentication error trying to do so. I will keep trying. Any suggestions on how to get info to you privately would be appreciated.
EMZ,
I think the only way to contact the mods on this site is by sending them a private message.
When are you seeing the authentication error? Is this when you try to send a PM? What does the error text say?
