Forum Discussion
e-mail delivery failure - 2
Good morning EMZ,
Thank you for your patience while we continued investigating. We used the settings below in an e-mail client and sent a test e-mail to that State Farm recipient. This was sent and received successfully as he replied to the e-mail.
Please ensure you have these settings below and let me know if you see a difference.
Thanks,
Liz
I think we have it! Changing the sending server port helped and performance has also improved in sending and receiving email. I did not have the SSL > "on" option in your print screen but I changed the encryption setting to "Auto" (it gave me an error when trying to set it to SSL/TSL). I did send anohter round of test messages and received successful send replies from the parties in question. Thank you for your help in solving this issue.
Good morning EMZ,
Thank you so much for your patience while your case was investigated. For troubleshooting purposes, please test sending e-mails via webmail and let me know if you run into any errors. I know this is not how you usually e-mail, but this is for our confirmation whether webmail poses any issue.
Then please private message me a screenshot of your e-mail settings in your Outlook client. You'll want to pay close attention to any field where your PC name is supposed to go. If there is an IP address in that field instead, please change it to the PC name and see if the errors persist.
Looking forward to hearing back.
Thanks,
Liz
Test message from web mail client sent. I will monitor for NDR and post an update. Please note that NDRs have often taken 2-3 days after e-mail was sent.
Setting information being PM as requested. Thank you for your continued efforts to resolve this issue.
I received NDRs for both test e-mails today. First test message was prior to outgoing port change and second message was after outgoing mail port change however both e-mails still failed with similar error messages.
I tried to PM you exact error message again but not sure you received it as I received an error of reaching max number of PM reached.
EMZ wrote:
I tried to PM you exact error message again but not sure you received it as I received an error of reaching max number of PM reached.
Check your Sent folder to see if the message went through. The "max number of PMs reached" message is transitory, so you should be able to send a new message if it the other one didn't go through.
Good morning EMZ,
Thank you for this update, I'll send this over to our e-mail folks to try to locate in the logs. I did not receive a new PM from you so far.
-Liz
Hi EMZ,
Thank you for your patience while we looked into this further. Please adjust your Outlook settings to the below, as suggested by the e-mail admins:
Outbound Server: email.hughes.net
Port 587
Try with SSL Authentication required
Then try sending test emails to that address I previously gave you. Let me know how these settings work out for you. This server is newer and should be more successful.
Looking forward to hearing back.
-Liz
Hi EMZ,
Haven't heard from you in over a week, so I'll go ahead and close this for now. Please post again if you still have concerns you'd like to work out with us.
Thanks,
Liz
